Used 2025 Volkswagen Jetta for sale near Simi Valley, CA

A year ago I bought a new ID buzz and overall, the experience has sucked. This 5 star review is specifically for Francisco in the service department. Since day 1 of owning the brand new ID Buzz, the brakes have been TERRIBLE - squeaking and grinding every time I brake. I had brought the car to the Thousand Oaks dealership and the Woodland Hills dealership multiple times for the issue. I had been told that this is a normal problem, the metals they need to use in CA are going to squeak no matter what they do, the hubcaps were designed poorly so there isn't enough ventilation to remove dust and debris from the brakes, that it is my responsibility to be washing the car more and removing dust and debris on the brakes, and overall my complaints had been 100% dismissed. Finally, I gave up and just decided the car is a xxx and I will have to live with it. I brought the car in for unrelated issues and said nothing about the brakes. After this visit, Francisco brought the brakes up to me, noting how horrible they are, which I said I know, but it seems thats just how the brakes are and will always be. He said absolutely not, that is not normal and can be fixed. He is the ONLY person at VW who has actually CARED. He kept me in the loop of the whole process and completely FIXED the "unfixable" brakes. My brakes don't make a PEEP since he fixed them, they truly have not made a single noise since. I always wanted to love the ID Buzz and now I finally do!! I can't give enough praise to Francisco, it is so refreshing to be helped by someone who actually cares. Victor was also very helpful along the process of getting them fixed. Thank you guys! In my opinion, the only two people at VW (Thousand Oaks and Woodland Hills) that actually deserve a 5/5 review. :)

Always a quick and friendly service. Staff is friendly and courteous. Easy and convenient scheduling.

Great and quick service! Jay was a great sales representative - super helpful and made the car buying process easy and comfortable. I would highly recommend!

Vlad was wonderful and made the process so easy. Thank you for being very attentive and patient. A joy to work with and I would recommend.

Paulo and Gene made our experience perfect. Answered all questions, worked with us to make sure we got the deal that we wanted. We are very thankful. -J&H

There are things in this life that should be a great experience like buying a car. The team at New Century VW knows this and makes buying/leasing/maintaining vehicles easy and enjoyable. They understand your needs and go the extra mile to meet them. Carlos at New Century VW is the best. You think your guy is good? Carlos is better. Chris in Finance took great care to walk me through everything and I was in and out in no time. VW has great cars and great hospitality.