Used 2023 Volvo XC90 for sale near Marlborough, MA

Steve was very attentive, responsive & responsible. Had a number of small issues including the regular service, & he took the time to clarify/fix all of them.

Never had any major problems with the car. Mostly software problems but they were quickly fixed with a restart/reset of the system. The ride is bery comfortable and on long drives a pleasure to sit it. The place this car has is huge and every passenger has largly enough space. The car is slightly underpowered for such a heavy tank (only 235PS) but is still enough to have a comfortable ride (low RPMs) on the highway. I average 37-33mpg which gives me about 700 miles of range and if you’re not in a hurry and drive about 50-60mph you can even go up to 900 miles on the highway (I drive the mild-hybrid). I feel also safe driving it, thanks to all the assistants it has and the safety-history.

Steve was pleasant and attentive. He was engaging and friendly. He was thorough in his explanation of the needed service and my options. Excellent!!

Service team is awesome, courteous and fast. I actually look forward to getting vehicle servicing done.

Timely repair of highway flat tire that was severely damaged. Was towed into service at 6:15pm and set up for repair the next day. All completed by 3pm. While two tires were recommended, I had already had new front tire (from nail flat) put on recently so they were able and willing to use rotation to address. Did an alignment as well so overall cost not cheap at $678. Always added costs of balance and tire weights on tire replacement. 20K service done as well. Good communication from Service tech (video) and James (Service Rep). Would be nice for Bernardi to suggest service discount programs vs. me having to point them out.

Josh and Josh were great in the interactions I had with them, friendly and no pressure whatsoever. I felt they had some limitations on the knowledge of the recharge vehicle that they will get better at I'm sure over time since it is a new product. There was some minor confusion in finance with the loan rate, initially it was disclosed by the financer at 0.99 during our meeting, then it went up to 1.99 (0.99 was noted as a mistake initially) which is where I was told was the actual rate and was what I financed, but then the next day it was noted on the website back down to 0.99 where it still is today, so that felt a little uncomfortable. The extended warranty options were a bit confusing as there were additional aftermarket protections offered in addition to the 10 year 125,000 mile product that was purchased. If there was a 10 year product with less mileage I would have been more happy with that as I don't drive many miles, but it was not suggested. Overall delivery was efficient and comfortable. The volvo car website has great information. The volvo on call app is still very rudimentary and a work in progress. But I am very happy with my vehicle.

Rafi was such a pleasure to work with! He made the process of buying a new car very seamless.

Both Sales Manager and Sales Person (NIck D & Nick W) were very professional and handled both my trade-in and sale of my new vehicle very well.