Video: Finding a Trusted Mechanic

According to a recent survey, two thirds of US drivers don't trust auto repair shops, and one third say they don't have a mechanic they feel confident taking their car to. So what are their complaints? Recommendations for unnecessary services, overcharging, negative interactions and concerns work won't be done properly. Be that as it may, regardless of how you feel about mechanics, odds are you're going to need one, and likely at inopportune moments. Here's what you can do to find a mechanic you trust. Ask family and friends for recommendations. Since so few people trust repair shops to begin with, chances are if someone's willing to vouch for one, there's a good reason. Find out how long a shop under consideration has been in business as this can be a good indicator of their reliability. Check into a shop's consumer complaints with the Better Business Bureau, State Department of Consumer Affairs, or the Attorney General's office. Take your car for a minor job, like an oil change or tire rotation, and see how they do with that as a test for how they handle a major one. While you're there, inspect the shop's appearance, amenities, technician credentials, and parts and labor warranty. Once you've made a selection, build a relationship with the technician so they get to know your vehicle and your personal needs. Car trouble can be stressful, so do your homework. Take the initiative to find a mechanic you're comfortable with before your car has a breakdown so that you don't. (upbeat music)