2013-15 Infiniti Electrical Issue

2015_INFINITI_QX_60_REVIEW_kv.jpg 2015 Infiniti QX60; | photo by Kristin Varela

CARS.COM — Vehicles affected by service bulletin:

  • 2013 Infiniti JX35
  • 2014 Infiniti QX60
  • 2015 Infiniti QX60
  • 2014 Infiniti QX60 Hybrid
  • 2015 Infiniti QX60 Hybrid
  • 2014 Infiniti Q50
  • 2015 Infiniti Q50 Hybrid

The problem: Vehicles may exhibit intermittent operation of Intelligent Key, resulting in the vehicles’ hands-free functions not working (for example, the vehicle will not start or the doors will not lock or unlock). This is due to a faulty battery and negative electrical contact inside the key.

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Corrective action: If scratches are observed on the negative side of the Intelligent Key battery, dealers will replace it.

Warranty info: Intelligent Key battery replacement will be done free of charge under the Infiniti new vehicle limited warranty.

What owners should do: Call your local dealer with your vehicle’s identification number to determine if it’s involved in this service campaign. You can also call Infiniti at 800-662-6200 or NHTSA at 888-327-4236. Reference TSB No. 14-059A.

Need to find a dealer for service? Go to Service & Repair to find a local dealer.

Editor’s note: This is only one of dozens of service bulletins issued each month by automakers. Please check your automaker’s website to see if your vehicle has any service bulletins pending.

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