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2013-2015 Lexus Suspension Issue

img1714233020 1439587933034 jpeg 2015 Lexus RC 350; | photo by Evan Sears


The problem: Affected cars may exhibit a whining noise from the drivetrain under light throttle at speeds from 30 mph to 50 mph. This may be due to a faulty rear engine mount and transfer case support crossmember, where it connects to the vehicle frame.

Vehicles affected by this service campaign:

  • 2013 Lexus GS350
  • 2014 Lexus GS350
  • 2015 Lexus GS350
  • 2014 Lexus IS250
  • 2015 Lexus IS250
  • 2014 Lexus IS350
  • 2015 Lexus IS350
  • 2015 Lexus RC350

Only vehicles with all-wheel drive.

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Corrective action: Dealers will replace the rear engine mount and transfer case support crossmember.

Warranty info: This service campaign is being performed free of charge under the Lexus Powertrain Warranty of 72 months or 70,000 miles, whichever comes first from the vehicle’s original in-service date.

What owners should do: Call your local dealer with your vehicle’s identification number to determine if your vehicle is involved in this service campaign. You can call Lexus direct at 800-255-3987, you can also call the NHTSA hotline at 888-327-4236. Reference TSB No. SB0001-16.

Need to find a dealer for service? Go to Service & Repair to find a local dealer.

Editor’s note: This is only one of dozens of service bulletins issued each month by automakers. Please check your automaker’s website to see if your vehicle has any service bulletins pending.

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