AutoNation Volvo Cars San Jose

Very good efficient service. It was great working with Jamie.

Although the repair was delayed, I appreciated the daily updates. The result was excellent.

Very easy to drive in and drop off car as well as pickup.

Had an extremely seemless purchasing process with Autonation Volvo. We got through most of the formalities prior to arriving on-site. The team was friendly and extremely supportive. Credit to Diego on the Sales team for helping us.

Prompt and friendly service, thorough, did all scheduled maintenance on my car. Explained well the things they did for my car. Thank you

I appreciate that the dealership is following guidelines to prevent the spread of Covid-19. Staff members were wearing masks, there are social distancing markers, and I was even offered a new, wrapped pen to use when signing my receipt. My service adviser, Harvey was very nice and called to keep me updated throughout the repair process.

Did a fine job and beyond to find a unlocking cap for our wheels

very courteous and professional staff. They were quick to serve my needs.

Purchased a 2016 XC90 with roughly 44k miles on it. Assured through their inspection car was good. Parts that needed replacing were replaced. The Covid situation did not allow us to travel much so in 7 months, we racked up about 6000 miles but I started hearing issues weird sounds earlier on. The report they mentioned said we had 9mm and 10mm of brakes left front and rear. Brought it in for maintenance in a different dealer and found that my rotors were shot and brakes were gone. ALL OF IT in the back and only 4mm left in the front. They also noted a spring in the calipers in the rear was missing. I do a little car maintenance here and there so I know brakes don't lose 5mm within 6000 miles. You'd be losing 1mm every 5k miles on average. So how did I lose 5mm in 6000 miles, if everything was good with the car? Beats me. But it's apparently my fault and it's over the warranty period so I'm stuck with a bill to replace all the xxxx they missed. 9mm? and 10mm? and after 6k miles, I'm left with 4mm in the front and 0 in the back??? Seriously? Oh and if you also bought from them, their "4k mile warranty" for used cars won't pay for your repairs if you did it outside of their dealer without having them check and diagnose that it was an issue caused by normal wear and tear and not something you caused intentionally - which makes sense don't get me wrong but they charge you for diagnostics. I live 200 miles away from that dealer and do not have the luxury of time to go there, have things checked only to have a 50/50 chance of it being covered and me having to pay for diagnostics and possible repair if they rule it outside of coverage. I went there to buy the vehicle and spent 8 hours at that dealer when we had planned it to be a quick in and out. Stay away if you live far from them shopping for cars and don't plan to go back and forth for every ding you find and consider your time to be precious. I hope whoever goes with them will have a better experience. And don't trust their inspection report. In my experience, it was either not 9mm / 10mm brakes or the car was not right even when their inspection said it was. But talking to the manager, they won't even consider their inspection being bad and bring up their reputation. Don't see much there in my mind. Had a land rover that I rode harder than this and took off roading quite a bit and I have not had to replace the brakes for about 2 years while racking up 38k miles. It's not my driving and it's not the roads I travel. It's that I trusted them and hope you guys have a better experience with them. Will definitely NOT recommend them. to anyone. And also, one more thing. They said the plates will be mailed to the house when we bought it. Our temp paper plates expired and no plates mailed. Turns out we had to do it ourselves, so I lost a day fixing that issue. All they really needed to do was let me know I had to deal with it myself and I would've understood. So yeah, I guess I gave them multiple chances - and still keep getting disappointed.

[ ] I was shopping for a new years surprise for my wife with hope of getting a new suv for her. Originally I was on the fence with making a transition to Volvo brand and what made me a believer was a quick visit to Steven's creek Blvd for some great info during my work break. The amount of features and performance of new 2021 T8 recharge is amazing, However I would have not know that unless my sales advisor Duy took the time and unlocked a vast amount of knowledge about the vehicle, its features and capabilities. He was awesome to explain things which may be taken for granted in other brands. I considered a Benz, Range Rover plug in and a possible return to a Lexus or a BmW brand myself. Duy introduced us to Aslam the sales manager to show us why those other cars did not compare to the new xc90 T8 . And he was right. Aslam made the financing work with all considerations taken. He even went the extra mile to get the process done super quick and easy while Duy was on top of all the prep work and getting the car done and ready for delivery. I can say the experience has been a huge breath of fresh air in the crazy days we live in. Thank you both to Duy and Aslam for making a one xxxx of a surprise super memorable as this was a present to my wife . With a red bowtie, full tank of gas and full battery of juice the car was perfect just like the experince with stevens creek location. Now she has a smile everytime she gets to go to the grocery store in it. 😉Thanks again !!!