AutoNation Volvo Cars San Jose

Good service with proper cdc guidelines Valet available as part of pandemic

As is usual their maintenance operations have been excellent. It is one of the reasons we have been Volvo owners since early 1990s and will be future Volvo owners.

I recently purchased a 2017 Volvo V-60 and would not recommend buying a used car from this place unless you are a mechanic and can tell if a car is in as good as shape as it should be. I am not, so I put my trust in the fact that this car was certified pre-owned with low miles (~20K). Upon initial inspection (me taking 30 minutes to look at the car quickly) I noticed a lot of scratches, a couple of small dents, a rear bumpber that had seen better days, and a rocker panel dust cover that was misaligned. PROs: 1. They buffed out most of the surface scratches that day. 2. Although it took a week in the shop, the rear bumper was repainted. 3. The rental car for a week was paid for. 4. The tires looked new. 5. The interior was spotless. CONs: 1. They didn't fix the dent on the lower passenger door/wheel well. No estimate, no repair. 2. The estimate for the rocker panel was $750 and the Sales Mgr didn't authorize the work. 3. The Car Fax indicated the rear brake pads had recently been replaced and the front brake pads were never replaced. RED FLAG Something must have been wrong with the brake system if the rear brake pads wore down before the front. I assumed that during the "Certified Pre-Owned" process this anomaly was taken care of at the same time the rear pads were replaced. But after I brought the car home, my brother pointed out that both rear rotors were grooved and should be "turned" or replaced. Why was this not taken care of during the CPO process? Natural wear and tear I understand, but after 20K miles the rear brakes and rotors should still look like new. The front brakes should wear faster since they do all the work. The rear brakes were worn so bad the rotors had deep grooves in them. Certifying a car with grooved rotors is a safety violation in my opinion. 4. It cost me over $500 to replace both rear rotors and pads (cannot replace grooved rotors without replacing pads). The service manager at another Volvo Dealership where I had the work done said the previous (pad slap) e.g. replacing pads but not the worn rotors, "was an unsafe practice". 5. The sales team gave me less than the trade-in quote I received from the AutoNation website. My car looked like new with only two imperfections. they said the price was dropped because they would have to spend extra money to cover the two dings. When I answered the questions for the quote, I entered the dings and the price quoted was adjusted accordingly. I should have left the dealership right then but I really liked the Volvo and had been looking for one with low miles for a while. 6. That made me think; if my trade-in was lowered because they were going to fix these blemishes, then why did the Volvo I was about to buy look like it had been attacked by tumble weeds, driven over a curb, backed into another car(or two), and driven with the rear bakes on for 20K miles. They only fixed the bumper and scratches AFTER I pointed them out and asked they be fixed first. THAT my friends is shady "used car salesman" business. I wouldn't doubt for a second that they didn't do a single thing to my trade-in, before putting it out on sales lot. I was temped to drive by and see for myself, but I didn't. Note: Sales team were snakes but the service dept did everything they were "authorized" to do professionally.

I went to lease an X60 T8 plug in hybrid. The sales guy was okay but he kept saying “sweet “ over and over. Great test drive. Negotiated price and a package deal for brake protection and excess wear and tear. Told I was given employee pricing on the extras. Agreed to the deal. It was late so we planned to take delivery the following night after work. I did an online financing application so Eve would be done the next day. Showed up to take delivery and the car wasn’t detailed. Started to do the financing and the pricing was different on the extras. Escalated to sales manager who said I must have misunderstood the manager from the previous night. Bait and switch. I packed up and left. On my way home, the manager called and convinced me to come back. On my way he called again informing me the vehicle had a software update needed. I emailed the general manager who called me the next day and insisted I was wrong. I ended up leasing the car because I really loved it but I would never buy or recommend this dealership again!!!

Over all a great experience and make sure you ask for Dustin.

A 50k vehicle that doesn?t come with Navigation which in this day and age is non sense. And the dealer wanted to charge 1300 for uploading it another non sense.

Jamie was very helpful for my service appt. and greeted me with a smile and is a pleasure to work with!

The sales person was great and the manager was also great

I had a terrible buying experience when purchasing an XC 60 T8. I test drove the car and negotiated a price for the lease, brake protection and excess wear and tear. I was told the car would be ready for me the next day. I did all the financing online so I expected to sign and drive. When I arrived, the car wasn’t ready and they did not honor the pricing for the extras I was quoted the night before. The manager on duty was no help and said there must have been some miscommunication. I left the dealership and he called me back and convinced me to come back to do the deal. On my way back, I received a call informing me the car now needed a software update and I could not drive off that day. I immediately emailed the General Manager who called me the next day. She insisted I was wrong and there was some miscommunication on my part about the quote for the extras. Volvo sells its protection plans. In expensive packages. I don’t like it. I took delivery of the new car and the one bright spot was Dustin, who went over every detail and feature of the car. he was awesome. Five stars ⭐️ ⭐️⭐️⭐️⭐️for Dustin. One ⭐️ for the overall experience and response from management

The sales department is lovely. However, the services department is atrocious. The WORST customer service I have EVER experienced. If I could return my car to avoid coming to this service department I would.... I might even pay for them to take my car back... It's THAT BAD.. if I could give negative stars I would. They don't even deserve one star....