Reviews
Great service!
Great service!! Appointment time for service was acceptable, for the car maintenance I requested. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
First class efforts in finding a vehicle but the personal
First class efforts in finding a vehicle but the personal service was impressive. I highly recommend El Dorado.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Process from start to finish exceeded my expectations.
Process from start to finish exceeded my expectations. Overall process was easy and not stressful at all!!!! Everyone was easy to work with and the delivery of the car direct to my door was beyond what I expected. I am a return customer and will return again and recommend everyone I know to El Dorado Mazda!!!!! Great Job and keep of the great customer service and teamwork.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Solomon Kim was great to work with and Dylan in finance
Solomon Kim was great to work with and Dylan in finance was diligent and helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
They ran my credit twice and have yet to fix it.
They ran my credit twice and have yet to fix it. Plus they added on some warranty coverage I never asked for.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Lisa, it's upsetting to hear that your experience was anything but stellar. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 569-0101 when you have a chance. Thank you, and we look forward to hearing from you.
I had an excellent car buying experience!
I had an excellent car buying experience! Max was patient and knowledgeable. The whole experience was great!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Scott, we're happy you found our staff to be so supportive during your experience here at EL DORADO MAZDA. Thank you, and have a fantastic day!
It took too long and I still get a car.
It took too long and I still get a car. And they didn?t help me as much as they said they would.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Lavon, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 569-0101 when you have a chance. Thank you, and we look forward to hearing from you.
Nick and his team at Eldorado Mazda Service Department
Nick and his team at Eldorado Mazda Service Department provided great service and a great atmosphere to relax in while my car was being serviced. William provided personal service, and the rest of the team provided me with any questions or accommodations that were needed .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Deke, We're glad to hear you found our staff was so knowledgeable and helpful! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at El Dorado Motors, Inc.!
I wasn't happy that it took 3 hours to tell me the
I wasn't happy that it took 3 hours to tell me the repairs I needed and only 1 hour to do those repairs. I am always happy with your service but not happy with waiting 4 hrs.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to tell us about your recent experience at El Dorado Mazda. We strive to provide an exceptional experience for all our customers. I would like to apologize for not meeting the timeframe we promised. We understand that time is important to everyone. I will speak with my team and we will correct this going forward. Please know that your feedback is also important to us and will be used to improve the customer experience at our store. If you have any concerns or questions please feel free to respond to this email or call me directly.
Very smooth from beginning to finalizing purchase of
Very smooth from beginning to finalizing purchase of vehicle. Everyone was outstanding. I would highly recommend EL DORADO MAZDA
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Carla, We're glad to hear you found our staff was so knowledgeable and helpful! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at El Dorado Mazda, Inc.!