Alan Browne Chevrolet

The Alan Browne team is amazing and always makes a car shopping experience a pleasant one. Great and friendly staff and always puts my mind at ease when getting a car.

You walk in to such an welcoming environment and everyone wants to help. All of the employees genuinely want to help you get the best deal and car that you deserve and will not give up until you have what you need! Thank you guys for helping me with what I had walking in!

Absolutely the best experience I’ve ever had car shopping! Not only is the staff incredibly patient, but they are extremely willing to answer any and all questions, and help you make the right choice for your car needs! Spending any amount of time with the staff is a delight and you’re treated like family the minute you walk through the door, from the warm smiles to the heartfelt congratulations when you’ve found the match for you! 10/10 experience every time!

Worst experience ever at a dealership. Tried to oversell everything salesmen are only trying to line thier own pockets. xxxx town dealership and salesmen who are clueless on customer service.

I needed an oil change bad but could not wait. I cant beleive they gave me a loner vehicle and even came and picked it up after it was done at my work. I have even had work done in the past that was more major and they did great. Never an issue.

I went to there parts department to get couple gaskets for my pickup. They found the gaskets right away. Before they could ring me up, the power started going on and off from the storm. Thought I was stuck there for a while. The power finally stayed on but their computer was slow to boot up. He said will just use the computer at the from desk. That booted up much faster. We were done after about 15 minutes. I asked if I could put my part in a bag as they are very small and easy to lose. Said sure thing. He was very polite and I'm glad I went to this dealership i. Would put 5 stars, but I only delt with the parts department and didn't want to give the dealership itself too much credit.

As the Service and Parts Director here at Alan Browne Chevrolet customer service is always the first and foremost concern that I have. In fact, I was a long time customer here before coming to work here and service was part of the reason I took this job. I have never experienced a dealership that does as much as Alan Browne to make its customers happy. We strive to make sure every customer has a good service experience. To Cld in Genoa, I apologize for any inconvenience you may have incurred, but sometimes we cannot control the timing and accuracy of parts delivered to us. We work on all make and models of vehicles here and received the wrong parts for your car, we had to re-order original equipment parts for your car. I tried to mitigate your inconvenience by personally calling your family and getting you a rental car free of charge. I will always be honest in telling customers the status of their vehicles and I explained to you that the part we ordered to repair the parking brake did not fix the problem and we had to explore further. I left the new part in your vehicle and did not charge you and explained we needed to take your car for reprogramming of the vehicle which we facilitated. We apologize that the repair on your vehicle took longer than expected but your vehicle was repaired correctly at less than the quoted price. Service and Parts Director Jamie W Miner

We have been taking our cars here for 14 years we won't anymore after today their service department has really gone down hill they care more about how much money they can bring in then how they can treat their customers . They should tell the truth if they're not able to work on certain cars instead of keeping them for two weeks and then creating more issues trying to blame the customer and make them pay for it .

After searching for a couple of months for an SUV, my wife and I found a great Q5 at Alan Browne. Upon arrival, I was greeted right away by Terry and offered assistance. He quickly pulled up the Q5 for a test drive. Since it was Saturday, the wife was unable to work and come along. During the test drive, while I shared this with Terry, he offered to allow me to drive the Q5 home for the weekend and show it to the wife since it was an hour and a half drive to Alan Browne. Took it home and came back with he wife to work out a price. After a couple of hours of negotiating, we walked out as the new owners of a great clean Q5. Terry & Phil made the process easy and offered a lower loan rate than our Local Union Bank which saved us more money. We will be back to make more purchases at this dealership in the future for its outstanding customer service, friendly staff and small town honest business practices. One thing I want to point out that I observed while there is that they have a lot of returning customers. This is a clear indication that this dealer is going above and beyond to meet their customers needs and offering great prices.

Great experience through and through. I was lucky enough to work with Destinee who made the car buying experience fun instead of stressful. I was able to get everything I wanted in a vehicle (and then some). Jason and Phil really crunched some numbers to make sure I was comfortable and everything worked with my budget. In return they took my custom '98 Honda Civic in on trade (by custom I mean jalopy).