Franklin Ford - NC

Absolutely frustrating service department. Dropped our Edge off over two weeks ago for transmission work. It was slipping noticeably but because it didn't show a "code" the technicians were unable to determine the problem. A week later, after a transmission service, they decided it was a bad torque converter. Said a new one would be in that Friday. A week later it arrived. They said it would be ready to pickup that evening, now Monday, two weeks after we dropped it off. Now Tuesday afternoon and they don't know when it will be ready. We have a premium extended warranty that includes a loaner or rental car. After telling us a loaner would be available in a day or two...no loaner has been provided. We fearcafter all this time, almost 12 business days, it will need a new transmission!!

I have bought 3 vehicles and found Franklin Ford stands behind their warranty. Friendly service department with management & staff who are very knowledgeable. Sales crew members are patient, not pushy.

Bought a 2021 ranger good experience. Bought at sales event on 6/6/2022. From sales person Vickie Carter. Am very happy with my purchase. Of blue 4x4 ranger

They lied about changing my oil on my 2021 f350 with 17k miles on it got it home 3.5 miles away checked oil it was black and burnt drain it bought sample to manager told me as soon as oil hits pan it turns black??? So I had to go spend 129$ on new filter and Rotella oil . Drove it for 25 miles checked level oil was still golden/honey color on dipstick so how was there oil black after only 3.5 miles?? Crooks stay away..

Just wanted to Thank Franklin NC Ford very much for their OUTSTANDING Service Department led by Bryan. We had the FordPass throw us some fault codes indicating a problem with our 2019 Expedition engine/power train causing a significant loss of power. With us being from out of state (Darlington, SC) we called the closest dealership-Highlands. Well Bryan took the call, knew immediately what the problem might be based on the codes given. Even though they were slammed with service work he said come by next day (News Years Eve day by the way) and they would give it a look. Bryan remembered the call when we arrived the next morning and personally handled our situation. Car was fixed in 20 minutes! I can not tell you what a relief it was. Bryan, the entire service department, and even some of the sales folks greeted us with a smile and made us feel welcome. Today, this world can be one of conflict. Bryan was a breath of fresh air, professionalism and kindness. I am happy to confirm there are still GOOD people in this world who do actually want to help others. I highly recommend this dealership and their great customer service. They say they are customer centric. Well, they certainly are! THANK YOU FRANKLIN FORD!

Highly recommend! Purchased a 2015 Jeep Wrangler. The staff was very friendly and helpful. Their new state of the art facility made the buying process so much more enjoyable. They sold me a wonderful vehicle at a great price. What an amazing car buying experience!

Franklin Ford has been great for all my vehicle needs. Between my purchase, warranty and service, I will go back every time. Buying a truck has never been easier.

Great dealership the sales team is very pleasant and service always takes great care of me . Make sure to talk to Billy Bob in sales

always easy to get in for my appointments and the wait time is always reasonable. John has waited on me the last two times I was there for service and I'll give him five stars because he is awesome

service was great manger was a great guy > meet to sales folks josh and lucas to very good people. would recmend to anyone! if in the market for a car . i would look here frist.