Franklin Ford - NC

My salesperson Jared was amazing. This is the second vehicle I have purchased from him. He executed leadership qualities like no other salesperson I have come in contact with in Western North Carolina area. So if the brothers at Franklin Ford want to acknowledge his dedication and due diligence to his customers, you have my blessing.

Absolutely frustrating service department. Dropped our Edge off over two weeks ago for transmission work. It was slipping noticeably but because it didn't show a "code" the technicians were unable to determine the problem. A week later, after a transmission service, they decided it was a bad torque converter. Said a new one would be in that Friday. A week later it arrived. They said it would be ready to pickup that evening, now Monday, two weeks after we dropped it off. Now Tuesday afternoon and they don't know when it will be ready. We have a premium extended warranty that includes a loaner or rental car. After telling us a loaner would be available in a day or two...no loaner has been provided. We fearcafter all this time, almost 12 business days, it will need a new transmission!!

Absolutely frustrating service department. Dropped our Edge off over two weeks ago for transmission work. It was slipping noticeably but because it didn't show a "code" the technicians were unable to determine the problem. A week later, after a transmission service, they decided it was a bad torque converter. Said a new one would be in that Friday. A week later it arrived. They said it would be ready to pickup that evening, now Monday, two weeks after we dropped it off. Now Tuesday afternoon and they don't know when it will be ready. We have a premium extended warranty that includes a loaner or rental car. After telling us a loaner would be available in a day or two...no loaner has been provided. We fearcafter all this time, almost 12 business days, it will need a new transmission!!

I Highly recommend Franklin Ford!!! Best car buying experience I've ever had!!! Thank You to EVERYONE who helped me at Franklin Ford! Go see Cole today!!!

Sales staff were good, and finance was great; unfortunately, it went downhill from there. They stated that the car (used) was detailed, it was in a kinda half assed way. What was very alarming was that the tire pressure was all out of whack. One was 48.5, and another was 42.8, another was 38.2, another was 35.0, supposed to be 33.5. Beautiful dealer, nice staff, though things were not consistent (sales vs service/support). On the bright side, we had looked at used cars in 6 other dealers. The experience at Franklin Ford was far superior to the others. We would return.

I was treated very rudely and could not recommend this dealer to anyone. Will never set foot in their facility again!

I would highly recommend visiting Franklin Ford for any of your auto needs. I bought an F-150 here and it was the best car buying experience I’ve ever had. The sales person, Cole Dolittle was fantastic. He was knowledgeable, patient and listened to my needs. Would definitely recommend asking for him.

Very friendly and professional ! Both Cole, the salesman and Todd, the finance manager, were very helpful.

Excellent experience with Jarred and the entire team. Highly recommended. Jarred made a normally stressful experience pleasant.

Thanks Cole & David! Great customer service! Super happy with everything! Car is super freaking dope!