Tri County Toyota

DO NOT RECOMMEND — WORST SERVICE EXPERIENCE I’VE HAD I will never bring my car back to Tri County Toyota after this experience. I booked an appointment online for 3:30 PM for an oil/filter change and multi-point inspection. Before my appointment, I received a call asking me to come at 3:00 PM or earlier. I explained that I couldn’t come earlier—that’s exactly why I booked the 3:30 appointment in the first place. The person on the phone clearly didn’t like that response and told me that if I wasn’t there exactly at 3:30, they wouldn’t take my car because they were closing. That was already a terrible way to start a scheduled service appointment. Then it got worse. My car was taken in for an oil/filter change AND multi-point inspection, and somehow it was back out in around 15 minutes. When they brought it out, I even watched the employee slam my car door. As for the “multi-point inspection,” I seriously question what was actually inspected. They told me my tire tread was 8, which surprising i had the tires installed at Costco only about a month ago. The whole service felt extremely rushed. But the worst part came when I got home and opened the hood. There was OIL LEFT ALL OVER THE ENGINE BAY AND PLASTIC COVERS. I took multiple photos immediately showing the mess. Oil was visible around the engine components, engine cover, oil-fill area, and front plastic trim. This is what my car looked like after paying a Toyota dealership to professionally service it. If oil was spilled during the oil change, the absolute minimum I would expect is for the technician to clean it up before returning the vehicle to the customer. Instead, my engine bay was handed back to me covered with oily spots and residue. A dealership service department should make you feel confident that your vehicle was properly inspected and cared for. This experience did the complete opposite. Rushed service, poor customer service, questionable multi-point inspection, careless treatment of my vehicle, and an oily mess left under the hood. Based on my experience, I absolutely do not recommend Tri County Toyota Service. I will not be returning.

We found a 2024 Chevrolet Colorado Z71 at this dealership (used cars) and had an outstanding buying experience from start to finish. Tia White greeted us when we arrived and was fantastic throughout the entire process. She was knowledgeable, friendly, and always willing to answer our questions without any pressure. The negotiation process was straightforward and fair, with very little need for back-and-forth haggling. Pricing was transparent, and Sales Manager Nick worked with us to reach a deal that both sides felt good about. We really appreciated the honesty and professionalism from the entire team. This was our first experience with this dealership, and it could not have been more positive. We left feeling confident in our purchase and valued as customers. We would definitely buy from them again and highly recommend them to anyone looking for a great car-buying experience.

ABSOLUTELY HORRIBLE EXPERIENCE. Don’t believe anything they tell you. The Lifetime Powertrain warranty isn’t worth anything. Go to the Honda dealer next door instead where they actually value a positive customer experience!

ZERO STARS- BUYER BEWARE.....all that glitters is not gold! The "Lifetime Powertrain Warranty" is not what it's cracked up to be! Ask for the warranty paperwork BEFORE you buy the car! Better yet- go to the Honda dealer next door instead! YOU WERE WARNED! Read the other reviews on this dealership.

Was told I needed a coupon to get oil change price - bought two new cars from them and been going there for 15 years for service. Told them I could use the computer- they said they could give me the special- I will not be back there for my next Toyota purchase

I would honestly rate Tri-County dealerships zero starts if it was allowed on this site I purchased my vehicle and the extended warranty from Tri-County on January 20th, and unfortunately, my experience with their service department has been frustrating and deeply disappointing. My first mandatory service was on July 5th. The invoice stated that all fluids were topped off, but just three days later, on July 8th, my vehicle had to be towed back because there was no coolant. I was later told that they didn’t top it off because my vehicle uses blue coolant, and they only had green — something they failed to mention when I picked it up. Even worse, I was told they couldn’t properly diagnose my vehicle because it was made by Ford, and they lacked the right equipment. I was without a vehicle for eight days, and at no point was I offered a loaner or rental. When I picked my vehicle up on July 17th, I spoke with the service manager, who was dismissive and condescending, offering no real solution or acknowledgment of the inconvenience. One week later, my check engine light came back on. When I called to schedule service again, I specifically requested a rental vehicle, which I was told would be noted. But when I dropped my car off on August 1st, there was no rental arranged, and no record of my request. Finally, when I picked up my vehicle on August 2nd, I noticed multiple scratches on my trunk that were not there when I dropped it off. I take pride in maintaining my vehicle, and this added damage without any explanation or accountability is completely unacceptable. Overall, my experience with Tri-County’s service department has been marked by poor communication, a lack of transparency, and a complete disregard for customer care. I would not recommend them based on this experience.

I would highly recommend the Tricounty Toyota dealership. I have been extremely reluctant to get a new car because I hate the haggling and pressure.What made the difference for me was the salesperson. His name is Frank Cocco. He was very personable and helpful. There is no doubt he went over and above what most salespeople do. He worked with me from the very beginning of the process to get a car that was as close as possible to what I was looking for. He always got back to me and answered my questions without making me feel unintelligent. Even after I bought my car, I called him about some questions I had. He was more than willing to help me. He even went outside to sit in a car like mine and go through the directions. Most of all I apppreciated his honesty and kindness. If you are looking for a dealership where you can feel comfortable during the purchase process, I would recommend this dealership and in particular Frank Cocco.

Serious red flag with this dealership. They advertise vehicles as Toyota Certified, but the car I purchased had major mechanical and safety issues. It clearly didn’t meet Toyota’s certification standards. Toyota should investigate their certification process. On June 16, 2025, I visited Tri County Dealership for a scheduled test drive of a Toyota vehicle. Prior to my visit, I received an email from their team confirming the vehicle was Toyota Certified, which assured me of its quality and condition based on Toyota’s strict certification standards. Based on that representation, I proceeded with the purchase. However, after receiving the vehicle, I noticed multiple issues that clearly contradict what was promised, both in terms of cleanliness, functionality, and mechanical integrity: ⸻ 🔹 Interior Condition • Strong foul odor (suspected to be dog urine) throughout the interior. • Heavily stained seatbelts and upholstery. • Broken plastic covers under the front seats (only one was replaced). • Non-functioning seat-folding lever behind the driver’s seat. • Exposed and damaged components in the seating area, which could be hazardous. 🔹 Mechanical & Structural Issues • Suspension instability and suspected strut issues. • Multiple holes in the frame structure with rust and poor-quality repaint, suggesting prior unreported damage. • Numerous misaligned and mismatched components that are inconsistent with factory-standard assembly. ⸻ These conditions were further confirmed by an independent appraisal inspection expert, who reported that the car was unfit for safe use. Based on this, I believe the vehicle was misrepresented during the sale process — both verbally and in writing — particularly in regard to its Toyota Certification and overall condition. I attempted to return the vehicle, but this request was declined by GM Jack Donaldson , When I returned to the dealership to raise concerns about the vehicle’s condition, I spoke with Used Car Sales Manager, Scott Herbert, who told me to have the car inspected independently. He assured me that if any issues were found, I could come back to him to address them. I followed his instruction and had the vehicle inspected by an independent appraisal expert, who confirmed significant safety and mechanical issues, as well as signs of possible structural damage — all of which would disqualify the car from meeting Toyota Certified standards. Despite this, my attempt to return was denied. I am now requesting that Tri County Dealership take full accountability As a result of this agent’s dishonesty, I was almost warned of being fired from my job because I had to go to them more than five times and I had to leave my job and go to them. I went through difficult times and wasted time for me and my family, as I have 3 children and a wife, and the car is the main means of transportation for my large family

Our Salesman Tom Sivco has always been very imformative and pleasant. He looks out for your best interests. His congenial nature is why we drive to the next county and purchase our vehicles from Tri County. Ask for Tom! we always do. You will not be dissapointed.

Recently financed a vehicle here. Excellent experience overall! Mike Snyder was very professional, straightforward and answered any questions I had. I would highly recommend this dealership!