Tri County Toyota

ABSOLUTELY HORRIBLE EXPERIENCE. Don’t believe anything they tell you. The Lifetime Powertrain warranty isn’t worth anything. Go to the Honda dealer next door instead where they actually value a positive customer experience!

Was told I needed a coupon to get oil change price - bought two new cars from them and been going there for 15 years for service. Told them I could use the computer- they said they could give me the special- I will not be back there for my next Toyota purchase

I would highly recommend the Tricounty Toyota dealership. I have been extremely reluctant to get a new car because I hate the haggling and pressure.What made the difference for me was the salesperson. His name is Frank Cocco. He was very personable and helpful. There is no doubt he went over and above what most salespeople do. He worked with me from the very beginning of the process to get a car that was as close as possible to what I was looking for. He always got back to me and answered my questions without making me feel unintelligent. Even after I bought my car, I called him about some questions I had. He was more than willing to help me. He even went outside to sit in a car like mine and go through the directions. Most of all I apppreciated his honesty and kindness. If you are looking for a dealership where you can feel comfortable during the purchase process, I would recommend this dealership and in particular Frank Cocco.

Recently financed a vehicle here. Excellent experience overall! Mike Snyder was very professional, straightforward and answered any questions I had. I would highly recommend this dealership!

-100 if possible. Predatory loan through them. Hybrid 12 volt battery 3 in as many years. 1 replaced they put in a Napa battery led me to believe it was a Toyota Genuine Battery when purchased Jan 2024. Falsified paperwork about that battery. That battery didn't last a year. They put in a new battery after having to fight for it, again putting in a Napa battery not giving me the choice to upgrade. Had to file a complaint with the BBB, they offered a refund through the BBB just to look good on the site & getting the BBB to close the complaint &'never giving me that refund. After informing the BBB of not receiving any refund the BBB reopened the initial complaint. they will rip you off if allowed by every employee, manager, general manager and owner in all departments. Do Not Go There to Buy or for Service especially Warranty Work.

Tri-county Chrysler Dodge [ service center ] Jeep Ram of Limerick, PA commits Theft by Deception! We fell victim to their thievery today. We made an appointment a few days before December 7, 2023 to get our truck fixed (the battery drains each night unless we unplug it). Since we have only one vehicle, we arranged to rent a car until they fixed our truck - $42 + tax a day. We dropped the truck off December 7th at 8:15 AM for the appointment, got the rental, and went about our day. By 4 PM we had not heard from them so we called for an update. "We need more time" was what we were told, figuring they were hard at work fixing the truck. Fine, as long it gets fixed; the rental is now going to cost more money tomorrow. By 2 PM the next day (December 8th) we did not hear from them, and we called for another update. What we discovered was our truck had been sitting in the parking lot since the morning before; they did not do any work to the truck! And they did not bother to tell us - until we pressed them what was going on - that they had no mechanics to work on our truck! We wasted $95 on a car rental we would not have rented if they had told us our truck would just sit there! It appears it would have sat for two more days over the weekend due to no mechanics and the shop being closed on Sunday (close to $200 in rental fees). And *maybe* they *might* get to it be Monday. What nonsense! I think we should not have been charged for the car rental at all, given we only rented it thinking our truck was being fixed. Tri-county Chrysler Dodge Jeep Ram [ service center ] of Limerick, PA is operating a dishonest business. They commit Theft by Deception! I do not recommend this dealership to anyone. Boycott them and avoid them.

Instead of replacing a scratched piece of trim, which they damaged,like they said they would, they SPRAY PAINTED it silver!!! They damaged the trim while removing the driver's seat?

In 2018, my husband and his parents bought a car from Tri County Toyota. It was a Certified Pre-Owned Toyota Vehicle. When my husband and his parents went in to purchase this vehicle, they were assured that the car had never been in any accidents or had any extensive repairs done to it. They felt confident with this car since it was "Toyota Certified." Fast forward to a few months ago, my husband and I noticed a large crack that appeared down the side of the right rear quarter panel of our car. We thought at first it must have been a manufacturing defect, so we took it into a Toyota dealership, confident they would be happy to make it right. The dealership blamed us for the crack and said it only could have been caused by an accident, which never happened. We contacted Toyota customer service and spoke with a kind lady, Karen. She told us to take it to a trusted auto body shop and have them determine what caused the crack. She said that if it was determined that it was Toyota's fault, they would make it right. We took our car into a reputable auto body shop to get it looked at. The owner took one quick look at it and said that it is most definitely a poor prior repair that was done quickly and shabbily and is now cracking due to the body filler expanding. My in-laws decided they would go into the dealership where they bought the car (Tri County Toyota) to explain our situation and ask that they pay for the repair of the car. We felt it was a reasonable ask as the repair was obviously done before we bought the car, and they had told them it had never been repaired. The dealership corporate was unbelievably rude and accused US of scamming THEM. Tony Curtis, one of the sales managers, was by far the rudest and tried claiming that my husband and I had been in an accident and were lying to get it fixed. They shut down my in-laws and refused to look into it anymore. Tony then called the auto body shop that we went to to get an opinion and harassed them over the phone, questioning their intentions and even going so far as to ask if we were all in a scam together. A fter this interaction, we all knew that the dealership was lying about something. We decided to do more digging to determine what they were hiding. We soon found a lot of unsettling information: 1. When the car was bought, the dealership gave my husband and in-laws a CARFAX with it. The CARFAX showed no prior accidents, however, 6 months after my husband and in-laws bought the car, an accident from 2016 appeared on the report. 2. The CARFAX also reports that the accident was severe enough that airbags were deployed. 3. The Autocheck report shows that this accident was hit in... guess where?.... the exact same spot that the huge crack is going down the side of our car. (Rear passenger side) 4. We also learned from the CARFAX that Tri-County Toyota was the only other owner besides us. The car was leased from Tri-County Toyota before it was bought by us. Pennsylvania law usually requires that if a leased vehicle is in an accident, the owner (Tri-County Toyota in this instance) must be notified. 5. From talking to many auto body professionals, we have learned that damage to a quarter panel usually results in frame damage. We also learned that usually in order for airbags to be deployed in a rear side accident, the car must have spun, rolled, or been hit again in the front. These points all show that: 1. Tri-County Toyota knew about the accident, 2. They lied to us about the car never having been in an accident before and 3. The accident was rather severe. Do not go to this dealership unless you want to get scammed and defrauded.

DO NOT EVER BUY A CAR HERE OR HAVE SERVICE DONE HERE!!!!! They damaged my car beyond repair. Cracked my dashboard in about 10 spots. My engine cover mysteriously disappeared. They cracked my windshield and had to replace it. Leaks now and they won't own up to it. Cracked odometer cover and left it just sitting there with bolts off. I could give a list a mile long. Gave them 3 chances to make it right and it comes back worse and then more stuff is damaged. Circus xxxxxxx could do a better job than these incompetent mechanics. And why have service managers? They oversee nothing!

I’ve had 2 negative experiences at Tri-County Toyota. I bought a new Toyota Camry there years ago and ordered a certain color pinstripe. When I went to pick up the car, the pinstriper had done it in a color he thought would look better! Since when does someone paid to do a job make a decision like that? At that time, they took a photo of you when you bought a new car, and I still have it showing how upset I was. Now I have another Camry that’s just over 2 years old. It replaced the car I had for almost 20 years, and it’s my third Toyota. The leather on the steering wheel is coming apart and they don’t want to replace it. It should be under warranty, but Tri-County kicks responsibility to Toyota corporate, who kicks responsibility to Tri-County. Not to mention that the car has a recall on it and I received a letter informing me that it could be more prone to accidents, but they have no resolution to the problem yet! What it really comes down to is they sure don’t build the cars the way they used to. And this dealership should be working harder to make sure that their customer is satisfied and taken care of. This car was A LOT of money for a Camry (an XSE model), and should not be coming apart after only 2 years. I am not a happy customer, and don’t suggest you using this service facility.