Longo Lexus

I just purchased a vehicle from someone that you to get it service at the El Monte location and just wanted guidance on the vehicle, didn't need a detail of the person I purchased from. Just wanted history of maintenance and what maybe the vehicle is required at this time. Person who spoke to me was very rude and talked to me like I was an idiot. Had no customer service quality, very disappointed. Sometimes we just need guidance, especially with a vehicle you are trying to learn about.

original owner of 2007 Lexus SC 430 I purchased from Longo Lexus. I have called 10 times in the last two days to get an estimate for replacing the timing belt and a repair of the CD player which has a cd stuck in it. Why can't I get a service manager or advisor to give me an estimate??

“manager “ name Brian is a joke as a financial manager please avoid dealing with him or in general avoid this place, do business somewhere else What a waste of time but if you are ok to be ripped off go ahead ,totally disappointed with his cynical attitude. Back in 2016 had the best experience ever at this place but not today .

Due to the Covid-19 pandemic, I was hesitant to have my car serviced. Many thoughts crossed my mind as I was considering scheduling my service appointment and requesting a loaner car. Would the service department be respectful of my personal space? Would they take appropriate precautions? We’re they take the pandemic serious? We’re all their team members on board and was I making a healthy decision to have my car serviced? Not that I should have been surprised but the Longo experience was superb. From the minute I pulled in I could see that all intake staff were wearing protective masks and were allowing appropriate distance from the customers. When I sat down inside the service department to complete the service paperwork , there were protective barriers, sanitized pens and no excess employees were hanging around. My paperwork was completed quickly and efficiently. When I checked in for my loaner car I received the same “safe” service. The rental car was clean and sanitized and the floors, steadying wheel, “gear shifter” and the key were all covered in plastic. All signatures were done electronically so no contaminated papers. The representative allowed me to remove the protective coverings and then politely asked if I would like him to dispose of the trash. All updates on my cars service were done via text messaging and when my car was ready for pick up, I was given an option to pay in advance on line. Upon arriving to return the rental, the intake agent approached me at the door and he personally went to get my car. My car had protective coverings on all touchable parts. I was in and out in less than 15 minutes. Thank you to Chris McCarty and the entire team at Longo once again you didn’t disappoint. Thank you all for taking every safety precaution and for respecting the safety of your customers. The Longo Experience was fantastic.

Five stars for David Parada who took care of me. His Service was great and he was very honest. Amazing day to day update. Not so welcoming by most staff at the dealership sales area. Only one guy was open and welcoming at the front desk. My experience and new knowledge has made me regret buying my low mileage 08 IS250 there and can't wait to trade in this car for a subaru or for another Lexus at a different dealership forsure. Definitely never going back. I would only return for their service. The car didn't last a week without airbag problem and Dash lights in both tach. and speedometer going out. Got to drive my buddies IS350 and the car was far better then my IS250 in all aspects. Power, reliabilty( IS350 has a dual injector setup instead of GDI), and overall experience. Now I have to put more money into the car in hopes the carbon build up doesn't worsen and pray everyday for hopefully 4 years out of the car in hopes it don't die.

I have been a loyal customer to Longo since the 80s! I bought a 1985 Celica, 2000 and 2006 Avalon's both unlimited additions, and a used Ford truck plus I've sent several people here over the years. Then I shifted to Longo Lexus to step it up and leased the GS 350 in 2015. I came back to lease the same vehicle for 2018. Things initially did not go as planned however I was able to get in touch with the director of sales who then put me with a seasoned sales reps and gave me one of his best finance guys and made sure that I left with the vehicle I wanted and the experience I've come to expect at a price that was fair and equitable for both of us! I realize buying a car these days is not like it was years ago however all dealerships Are not created equal. Reputation does matter. So if you feel as though the person helping you is not meeting your expectations asked to speak directly to a manager or director of sales. Longo wanted me to walk away happy. And I did! I have been in healthcare sales myself for many years and have come to realize that sometimes it takes getting in front of the right person to get The best results. Just don't ask for something that's unrealistic and be open-minded. Managing expectations can be very difficult for anybody selling a tangible item and having to back it with service! I do believe that the intentions of this company is to give the very best. So you might read reviews that are skewed but remember there are two sides to every story and we will never know the other side until we've experienced an interaction ourselves and made an honest effort to work it out. This is a company that will be around for generations and they are in it for the long-haul. Thank you again Longo for taking care of me!! I will be back in four years!! Sherri

Our sales consultant, Sergio Orozco, provided us with the most impressive quality service throughout purchasing our new Lexus. In fact, it was so good we bought our first car from him in February, bought another in July, then sent our daughter to him in August for a third purchase. Sergio is honest in his dealings, possesses in-depth product knowledge, doesn?t pressure you and is very accommodating and patient. He went above and beyond the norm and helped us negotiate for the best deals possible. Sergio made what is usually a stressful process, a pleasant experience! We recently had the first service on our car and I was again impressed with Longo?s customer service and performance. Check in was handled efficiently, they communicated appropriately and kept to their time commitment. Their service lounge is first rate with great wifi, comfortable seating and free snacks. I definitely recommend to Longo Lexus to anyone and everyone!!

Walked around dealership not one sales employee approached me. I'm okay with that, the good thing is that all the vehicles I looked at were unlocked and accessible. I did no test drive a vehicle.

Deal was done over the phone. Drove 9 hours was at Longo Lexus for less than 1 hour and was on my way back home. Best deal in Calif. Great service LEXUS. AWESOME

I just bought a Es 350. 2013. 15000 miles extended warranty certifies preowned. Wonderful experience. Salesman was polite , knowledgable and spoke w my friend who is a car expert on the phone while I listened. I felt overall honesty and trust was there and I was happy as he went down in price after working w my friend.