Fred Anderson Toyota of Asheville

From Carla to Scott and Whisper, a great experience and so different from the "smoke" that is blown at you in other dealerships. We have talked to several different dealerships but ended up coming back "home' to Fred Anderson. We stared dealing at this Toyota dealership in 1993 when it was a reasonably new Jim Barkley dealership. Have never been disappointed with the service and relationships that have been developed over the years. Thanks everyone!!!

Expensive. Mistaken charges. Bad service recommendations. Does not honor service appointments. I will never do business with this dealership or Toyota again. I've owned seven Toyotas and always serviced at dealerships. Yep, that bad.

I had loved my experiences with Jim Barkley Toyota and had hoped this new ownership would value the customer as well. My husband took my car in for routine maintenance and the following unfolded. He was told we needed new tires and one was damaged beyond repair from a nail. I called when he returned home to inquire about the Michelin warranty that came with my tires. I was told that they could not honor the warranty on my Michelin tires that I bought from them due to the fact that I did not have hard paper copies of all of my receipts and work. They said they could not rely on the documentation in their computer system , as it may not be reliable and verifiable. And that if I wanted copies I had to drive all the way there to show them my id. They also told me the nail in my tire was too bad and not fixable. It turns out the nail was not even puncturing the tire and was simply in the tread. Also Michelin says they are fine with the records maintained by the dealer for proof of warranty. I too will be searching for someone else to do my repairs and am glad there is another Toyota option in this area as we are looking to replace our 4WD in the next year. The customer service call experience is not what it used to be, and this took place after the "switch in call centers". I will say that when speaking with the service manager, Joe Baker, he assured me that I had been given incorrect information and he gladly emailed me a copy of my records. He was a shining light in the midst of frustration. If they had not lied about the amount of damage done by the nail I would have possibly given them another chance. I am sending a written letter to Mark Sexton, GM as well in hopes that this can be a learning moment for those that answer the phones. Unfortunately they are costing this dealership business.

Every time I use the service department it takes a ridiculous amount of time.

This review is for the service side (ie) post-sale side only. This is not intended as a slight towards the folks who toil everyday in the shop fixing cars nor the folks at the customer service windows. In my experience, inefficient scheduling and three hour wait times for oil change and rotation is very common at Fred Anderson Toyota and bordering on ridiculous. I scheduled the appointment online and upon arrival I was told there is no record of my appointment. To make matters worse, then I am told my car will be serviced in order it arrived...basically saying I paid the price because of Fred Anderson mismanagement. I gathered from the exchange that the online scheduling is handled by someone located in Raleigh NC....hundreds of miles to the east. While waiting for my vehicle, several of us discussed this mess called Fred Anderson Automotive service. The bad reviews are piling up since Anderson took over from Mr Barkley. When is the Anderson management team going to make changes necessary to ensure the service department is managed efficiently? To keep apologizing for months on end to a growing list of customers but nothing changes takes us back to the carnival barker days...and shows lack of genuine concern. In a few short months, Anderson has managed to ruin an otherwise outstanding dealership and its reputation. To be clear...the buying process is great...but it usually is. Everyone all smiles, new car smell, promises galore. I have noticed Anderson has added roughly $1000 worth of unnecessary dealer add-ons to most cars but that was to be expected since they use this tactic at other Anderson dealerships. Often times the post-sale side of the business is where vast majority of dealers begin to dishearten and anger customers. Over charges, shoddy work, excuses galore all mixed in with a few shady reasons why its the customers fault something broke or not covered by the warranty...all designed to make sure Fred Anderson's backside is covered. We all know this is true. All that we ask as a customer is for a company to do what it says it is going to do. Fix the problems and quit talking about it. Dang.

Everything went very well and I was pleased to get the exact vehicle I had wanted. My only complaint was the negotiation of the finance rate. Whereas my credit score is above 800; I still had to discuss and negotiate a good rate. That part was irritating. But, The support staff and sales person were very accommodating.

I am a previous Jim Barkley customer before Fred Anderson bought them out so I have an idea how a Toyota dealership should treat their customers. It's hard to believe how badly I was treated by the new dealership. I called to schedule a service appointment and was transferred to a service center (who knows where). They couldn't find my record through a phone #, when I offered to tell them my name they said they didn't use those. I called back to ask to speak to someone in house and was transferred back to 'no mans land'. I called again to ask if they had my records in house and she said yes and to hold. So I held for 10 minutes and after no one picked up I called back and explained what happened- she said to hold and we went through it all again. Maybe she could have taken my name and # the 4th time I called?! It was pretty obvious that she could have cared less. I have a 2002 Camry I purchased from Jim Barkley and plan on purchasing a new Toyota in the coming year. Thankfully Bryan Easler is just down the road in Hendersonville and I will obviously be going there!!

Ty was excellent and so was Kathy Branch. Great overall experience. Our new car was clean and ready for us when we arrived to the dealership.

Was told I could get the state form filled out for my very over evaluated car, came per instruction only to be told that since the dealership was sold the wouldn't do it. They are an authorized dealership and could do it but chose not to. Watch out; things changing here maybe not for the better?

I am very please with the work that was done over the years to my 4 runner limited and truck. So much so purchased our new 4Runner limited from new owner Fred Anderson Toyota and Lori B was great and we say yes best place to buy new or used cars !!! Thank You