Herndon Chevrolet

I really don't know where to start!!! I've been holding off on writing this review in fear of them doing something to my vehicle but at this point, I really couldn't care less. Dropped my 2021 Silverado 2500HD off at this dealership 30 July 2024, today is the 18th of January 2025 and I still don't have my truck back!!!!!!!!! While I understand that there has been a Nationwide backlog on transmission valve bodies and the dealership can't magically make one themselves, I expected to at least get a phone call every so often to let me know the status of things. I've made that clear during the multiple trips I've made to the dealership. I go to the dealership, because if I call, they just transfer to a number that just rings and no one EVER answers! Got tired of dealing with not getting any information or updates from this dealership, so I contacted GM directly. GM has been very helpful and called me directly and told me that my valve body had been delivered to Herdon that morning on the 13th of December which was a Friday. I never received any updates from Herdon. I waited until after 5p.m. and made another trip to Herdon to ask them of the status of my valve body. It was only then that they realized they had my valve body!!! (Reminder, that was the 13th of December, today is the 18th of January!!!!) I was then told the Tech's wife had just given birth and it will be a couple of days!!! Christmas came and went, New Years came and went, still no call from Herndon on the status of my vehicle!!! Finally on the 7th of January I received a call and I quote, "we have good news and we have bad news. The good news is, we have repaired your transmission, the bad news is when we went to pull your vehicle in the shop, we realized that your catalytic converter has been stolen off our lot." I was then informed that they do have them in stock, but they had to wait for approval from God knows who, (I assume their insurance company) to make repairs to my catalytic converter, but I might need to claim that on my insurance!!!!!!! Drove to the dealership to look at the damage myself and had to go inside and ask them to send someone out to close my back sliding window! That was the 7th of January and I just got back from that dealership and my truck is still sitting in the exact same place and they haven't done a thing to it!!!!! THIS POST IS 1000% ACCURATE!!!

Took my car in for repairs 3 days ago. They never even looked at it, in spite of having made an appointment. I decided to pick the car up and go elsewhere when they said they wouldn’t be able to get to it until sometime next week. No hint up front that it would be a week before they could even look at it. God only knows how long it would be for the actual repairs. This has been a real inconvenience and my car to be fixed. Get your act together Herndon!

My tailgate had an issue and Lawton and his team fixed it. I bought my Tahoe from Herndon because if their service department.

I’ll start by saying my family and I have purchased several vehicles from Herndon with not a lot of problems. But service lately sucks. My wife took her Cruze for service and a valve cover replacement and 4 tire sensors. Service representative called (who was very nice and respectful) with a $2900 cost. Mechanic said numerous problems. Oil pan leaking, the4 coil assembly was broken, front brakes, tires sensors and valve cover. I chose to replace valve cover, tires sensors and coil assembly $900 +. Got home antifreeze pouring out thermostat housing, no sensors replaced and the oil filter tube was broken. Took it to a shop close to the house $550 including front pads for everything. No oil on the driveway from "oil pan leak” GOOD GRIEF!

I had an engine light on. Johnathan reassured me and within 2-3 days, not only was it fixed but GM covered the cost. I couldn't believe it. Ty so so much. I will be back for service. Andrea C

I have waited almost 5 months to write this review, I brought my 2011 Buick Regal for a check engine light. The service advisor reported that the mechanic had determined that I needed a new timing chain and the cost to repair would be $3,200. I looked up the average cost of repair on Google and the range to repair was from $1,800 to a high of $2 400. It took Herndon 2 days to get back with this quote. I live in Florida but I grew up in Lexington County SC and this dealership has been in business for as long as I can remember. I told them that I did not feel they were correct. I am still driving my Buick with no problems. Do Not believe what this dealership tells you. GET A SECOND OPINION if your car is running. THEY ARE PRICE GOUGERS. I WORKED FOR A CHEVROLET DEALER FOR MANY YEARS AND COULD NOT BELIEVE THEIR GREED.

This place is horrible they sold me 2 unreliable vehicles within 3 weeks apart ....management cares nothing about the customer .....I came in to buy the 2019 black lt tahoe they had on there lot and literally broke down the next day so yeah I'm a little aggravated with the whole deal the 17 they sold me has also been in there shop within 5 days of having it .......the smile on there banner should be turned to a frown 🙁 this place is crooks liars and thieves .....when you spend 34k on a used tahoe you would expect a bit more but again if the owner can sleep knowing they ripped me off then that's fine they ran my credit more than any dealer ever has ......don't go to Herndon .... if your looking for a used car or truck .......then having to settle for the 2017 tahoe is really ridiculous as it also was a lie ....Ethan says yes this vehicle is ready to go which wasn't true for 2 of there crap boxes they sold me ......I hope this review makes people go else where for there Chevrolet .....

worst dealership ever,,, the manager chris is very nasty and doesnt care about his customers....had the worst experience and will never buy another vehicle from them again.

I purchased a 2019 Chevrolet Traverse from Herndon in May and am pleased with my purchase overall with one exception....the right rear tire leaking down weekly. The first week I had the car, I had to put air in the right rear tire. I thought maybe the dealer just didn't get it aired up properly, but when it leaked down again, I took it to my tire guy who said he found a puncture and he plugged/patched the tire. Great, no big deal, but then it leaked down again. Back to my tire guy who checked it out and thought the patch was leaking, so he repaired it again. The next couple of days it leaked down AGAIN. That's when I took it to Herndon to check the rim. They said it was the tire and the rim was fine. They offered to sell me a new tire but I got a better deal with my tire store. I replaced tire with a new one problem solved, right? Wrong! The right rear still leaks down even with new tire and new sensor stem. So, I went back to dealing with Herndon trying to get them to put a new rim on the right rear as there is nothing left but the rim to replace. Herndon is unwilling to stand behind the vehicle they sold less than 3 months ago. My salesperson Carter Harmon tried to get the Used Car manager to cover the issue, but he would not. Best they can say is that I will need to purchase a new rim. "The roads we drive are really bad" Carter said. Funny thing is, I drive other cars on these same roads and I don't have this problem, but then they aren't made by Chevrolet! Herndon is eager to sell, but that's where there eagerness stops. Eagerness after the sale appears to be non-existent as I called back and left a message for Joe, the Floor Manager, as he was not available at the time. Problem is, I haven't received a return call in over two weeks. Frustrated with this whole experience, I purchased a new rim and I believe the problem is now resolved (see pics of old rim; cracked just like I thought). Remember, Herndon's service department said there was nothing wrong with the rim and that it was the patch my tire people did on the tire and that it can not be corrected and that I needed to buy a new tire. Not only do they not stand by their product, they provide erroneous information. Thinking back on my experience, Herndon was really eager to get the car detailed and delivered to me. Now, I wonder if it was because they knew the right rear was a problem when they sold it to me? In my mind that's exactly what was at play, but they positioned it as them trying to get my newly purchased car delivered to me as quickly as possible. I'm a businessman myself so I realize the anyone can have problems arise in their day to day business, but when you pay over $35,000 for a supposed "Certified Preowned Vehicle", you expect a bit more service than I received. Looking back on the sequence of events maybe my first call should have been back to the dealer instead of my tire guy, but that still doesn't excuse Herndon's lack of customer service throughout this issue. Had Herndon handled this in manner I would have expected, I would not be out nearly another $675 for a new tire and new rim for a car that I have driven less than 2500 miles. If they can live with, I can, but needless to say I will not be shopping at Herndon Chevrolet in the future. If you are reading this review, you might consider my experience before making your decision whether to deal with Herndon Chevy or not.

Tried to me filter which were not needed, they did not even check, after 30 year and buying around 10 cars and trucks, after the visit not happy.