Dick Smith INFINITI

We were very pleased with the attention we got. Our questions were answered in a timely manner. I would recommend anybody to shop there. We especially like Damien Smalls. He’s real good at what he does.

I am a customer since 2010 and have always received great service. Yesterday was no different - great service, nice people - but I was surprised after paying my rather substantial bill to find that you are charging an additional 3% for credit card users. This added an unexpected $19.00 to my bill. This isn't going to put me in the Poor House, but I should have been told in advance about it- preferably when I made the appointment to have my car serviced. I could have made plans to bring a check if I had known. Many businesses are doing this but they post it at the cash register in plain sight. This is a good idea - in fact you should make it absolutely clear to the customer long before the point of sale. Thanks for listening to my rant and hope you will do better in warning people of your credit cardpolicy. Thanks as always for letting me have a loaner vehicle - that is much appreciated.

Overall, I was very pleased with Lucas and repair my car received. Some things were out of their control, like how long it took to get parts for the repair. But in the end, my car is running fine and I'm happy with service. Thanks!!!

The Service team was efficient and did not try to charge me for unnecessary services. I like knowing what to expect upfront- not after the fact. Thank you!

Kind courteous and professional staff . Clean safe environment , Hot coffee and snacks in the waiting area is a plus. Excellent service with complimentary car wash . Five Star Dealership .

Michael Brown was wonderful to work with! He went above and beyond to make sure I was satisfied with my car repair.

Michael Brown is wonderful to work with! He went above and beyond to make sure I was happy with my repair.

Initally, we received a message that the vehicle was checked in. We did not receive any updates on the status of the vehicle service throughout the day. Our vehicle was dropped off the day before, for a 0800 appt. We called at the end of the day to inquire, because we were not sure of the status or if we would need to make arrangements for a rental. We were told then that the car was ready for pickup. When we asked for a breakdown of what was done, we were told that our service advisor had left early. We proceeded to ask the receptionist if the service advisor on site could discuss the details, she returned and simply stated ; he said the car passed the inspection and for us to reach out to Lucas. He never came out of the office to interact with us. In my opinion, this was poor customer service. What happens next, is there an extended warranty, and will the service advisor call to explain the details?

Very disappointed ,service has declined since I started dealing with Infinity in 2011.,very frustrating.

My experience is always exceptional! I was disappointed that I was unable to obtain a loaner, but my service was fast so waiting was not an inconvenience.