Reviews
Lucas was very helpful!
Lucas was very helpful! He provided me with a loaner & made the routine service appointment very pleasant! Suzette was quick to settle my payment and return my car to me. Everyone was great!
Lucas was very helpful!
Lucas was very helpful! He provided me with a loaner & made the routine service appointment very pleasant! Suzette was quick to settle my payment and return my car to me. Everyone was great!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very please with last visit at Infiniti.
Very please with last visit at Infiniti. It was pretty busy, but got out in a descent time.
Very please with last visit at Infiniti.
Very please with last visit at Infiniti. It was pretty busy, but got out in a descent time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Kelby1087, for sharing your experience. We’re glad to know your visit went smoothly and that our team was able to get you on your way in good time, even during a busy day. We truly appreciate you choosing INFINITI and look forward to welcoming you back for your next visit.
Great and speedy service.
Great and speedy service. Customer service was excellent and extremely courteous. Facility was clean and inviting.
Great and speedy service.
Great and speedy service. Customer service was excellent and extremely courteous. Facility was clean and inviting.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Natalie! We are thrilled to hear you had a great experience with our team and that you found the service speedy and courteous. We take pride in maintaining a clean and welcoming environment, so it's wonderful to know that stood out to you. We truly appreciate your support and hope to see you again soon!
Lucas was very helpful, professional and courteous and
Lucas was very helpful, professional and courteous and took care of all my requests. I enjoying using the Infiniti dealership for my service. They always do good work.
Lucas was very helpful, professional and courteous and
Lucas was very helpful, professional and courteous and took care of all my requests. I enjoying using the Infiniti dealership for my service. They always do good work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Beth, for sharing your experience. We’re glad to hear that Lucas took great care of you and that our team continues to deliver the level of service you expect from INFINITI. We appreciate your loyalty and look forward to welcoming you back for your next visit.
Wow - getting my car serviced has gotten awfully
Wow - getting my car serviced has gotten awfully expensive, but I do trust Dick Smith to fix it right. My bill blew a big hole in my budget, but it's cheaper than buying a new car! I do appreciate having a loaner and the people there are very nice. One more thing, I would rather get a call from the service manager than a text about problems that they found. Or better yet, a call and a text. Thanks
Wow - getting my car serviced has gotten awfully
Wow - getting my car serviced has gotten awfully expensive, but I do trust Dick Smith to fix it right. My bill blew a big hole in my budget, but it's cheaper than buying a new car! I do appreciate having a loaner and the people there are very nice. One more thing, I would rather get a call from the service manager than a text about problems that they found. Or better yet, a call and a text. Thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. We’re glad you trust Dick Smith INFINITI to take great care of your vehicle and appreciate our team’s friendliness and loaner service. We understand maintenance costs can add up, and your comments about communication are very helpful. We’ll be sure to share them with our service team. We look forward to welcoming you back and making your next visit even smoother.
Prompt, informative, and professional service.
Prompt, informative, and professional service. The service representative, Chris, is always eager to help and resolve any issues the customer is having with the car.
Prompt, informative, and professional service.
Prompt, informative, and professional service. The service representative, Chris, is always eager to help and resolve any issues the customer is having with the car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Kimberly, for sharing your experience. We’re delighted to hear that Chris provided prompt, informative, and professional service. It’s wonderful knowing he continues to be eager to help and ensures your vehicle concerns are resolved quickly. We appreciate your trust and look forward to seeing you again soon.
Dick Smith Infinity always does an excellent job.
Dick Smith Infinity always does an excellent job. Porter and Mac takes ownership second to none. I have always said , it’s not the Company that makes people, it’s the people that makes the company. Your very fortunate to have two exceptional employees that goes beyond a call of duty!!
Dick Smith Infinity always does an excellent job.
Dick Smith Infinity always does an excellent job. Porter and Mac takes ownership second to none. I have always said , it’s not the Company that makes people, it’s the people that makes the company. Your very fortunate to have two exceptional employees that goes beyond a call of duty!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your thoughtful review! We’re truly grateful for your kind words about Porter and Mac — they take great pride in providing exceptional care and will be thrilled to hear your praise. It means a lot to know you recognize the dedication that makes our team special!
Great service Quick and reliable Customer service
Great service Quick and reliable Customer service representative was knowledgeable and notified me when service was completed
Great service Quick and reliable Customer service
Great service Quick and reliable Customer service representative was knowledgeable and notified me when service was completed
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're thrilled to hear that you had a great experience with our quick and reliable service. We truly appreciate your support and look forward to serving you again, SAMBPRINT!
I really enjoyed working with Porter.
I really enjoyed working with Porter. He made me feel very comfortable & was not pushy. Porter has extensive knowledge of the vehicles I was considering & patiently sat with me & explained all the features.
I really enjoyed working with Porter.
I really enjoyed working with Porter. He made me feel very comfortable & was not pushy. Porter has extensive knowledge of the vehicles I was considering & patiently sat with me & explained all the features.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are more than happy to hear that Porter made you feel comfortable and took the time to patiently explain all the vehicle features. We appreciate your feedback and look forward to helping you again in the future, RAST.MELODY!
My Qx50 was not repaired in service for 2 days.
My Qx50 was not repaired in service for 2 days. Clicking rear end still happening. I picked it up on 9/26/25 Lucas said it was repaired. Nope! Dwan Brown called me to bring my car back on 10/01/25. Still under warranty so hopefully this time it is repaired.
My Qx50 was not repaired in service for 2 days.
My Qx50 was not repaired in service for 2 days. Clicking rear end still happening. I picked it up on 9/26/25 Lucas said it was repaired. Nope! Dwan Brown called me to bring my car back on 10/01/25. Still under warranty so hopefully this time it is repaired.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair