Reviews
excellent service. Thanks Luis Viloria.
I took my car for oil change, and Luis Viloria has an excellent customer service. He is honest and friendly. I will recommend him to my friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience. We are pleased to know that our service team, especially Luis, has taken such great care of you. Our aim is to give every guest the highest level of customer service and quality. -James Higdon – Service Manager (877) 841-3693
Oil change
Always great service! Bobby Brett is great with customers and very informative. Thank you for always being knowledgeable and truly caring about your customers . Good experience
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello! Thank you for sharing this review with us. Bobby and the rest of our service crew are always striving to be very thorough and concise. We are glad to hear that you experienced and appreciated their attention to detail. Regards, James Higdon – Service Manager (877) 841-3693
Appreciate the salesmanship from James Parcus
It was an wonderful experience buying my car from Vandergriff. My sales rep James Parcus took care of us from the start till the end. I've referred James Parcus to all of my friends to experience an easy and pleasent car buying experience like me. Even after sale, James Parcus, takes care of us on every visit to Vandergriff. Thank You James, Raja T
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Raja! Thank you for your very kind review. We are delighted to hear that your experiences with us, from start to finish, were so positive! Enjoy your new car! -David Strawn General Sales Manager (877) 880-5657
Great!
Service was great. Communication was great by my Service advisor Nancy Goodwin and my truck was finished as promised on time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Charles! On time and great communication is what we aim for. It is a pleasure to know that we succeeded in our goal. Thank you! Signed, James Higdon Service Manager (877) 841-3693
Super customer service employee
Nancy Goodwin took my call about airbag replacement. She is a very nice lady to work with on the phone and in person. I found her extremely helpful and efficient. Everything went very smoothly and was done in a timely manner. All of the other employees whom I encountered in the service area were considerate and helpful also. Thanks for a nice experience Vandergriff Toyota.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
You are so welcome! We want everyone's experience to be as positive as yours. Thank you for sharing and if you ever need anything, please feel free to give us a call anytime. Thank you!
Great Service
I had called Nancy Goodwin, and told her I had a problem with the mud guard in my Sienna. She asked me to bring it in that afternoon. Nancy Goodwin's pleasant personality and willingness to assist is what drives me back each time to Vandergriff Toyota. Upon arrival, I went to her and she checked my vehicle and within the hour, it was all taken care off! You are amazing Nancy and Thank you for always taking the time to find out, how I am doing! This means a lot when you take an interest in your clientele. Thank you for your amazing customer relations! Stay Blessed!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Personable associates are what we aim for. Our customers are part of the Vandergriff family and we want to show them that! We truly care about how you are doing and we want to make sure you know that. Thank you so much for your review and we will see you again next time! Until then, James Higdon – Service Manager (877) 841-3693
Satisfied Customer
I couldn't be more satisfied with the pleasantness, cheerfulness, helpfulness of Bob Brett! What an amazing and caring individual. He sure is an asset to Toyota Vandergriff. I was there the day before just to take care of an issue I was having with my Sienna, with another associate. But, as I was waiting, I got to talking with Bob Brett and he was amazing. I had my car for two years and didn't take advantage of the Zak Treatment. So I saw a flyer in the waiting room and asked Bob about this. He was amazing. He checked the records and was able to get me in the next day. And for the first time in two years, I was able to take care of a $600 value that I had paid and not used and will expire next year. Thanks to Bob. Unfortunately, I had not received any notification of this which was suppose to come every six months. Bob, was great with the information and I was able to get the car taken care-off. It stills needs some attention which they hadn't done well, upon contacting Bob, he asked me to bring it in again and he will make sure that it is taken care off. Thank you, Bob for your help and assistance. You are great! and I am have always been happy with the service at Toyota Vandergriff.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello! We are pleased to hear that we were able to get you the treatment you had paid for so many years ago! Thank you so much for reviewing Bob and if you ever need anything, please give us a call. We would be more than happy to help! Sincerely, James Higdon – Service Manager (877) 841-3693
Very satisfied customer
Michael Vuong Pham made my buying experience very easy. He and the dealership was willing to work with me. I was not pressured to buy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
A low-pressure environment is a good purchasing environment. We are pleased that we could create a positive environment for your purchase! Enjoy your new car! Sincerely, David Strawn – General Sales Manager (877) 880-5657
Great service again!!
Nancy Goodwin had me a quote on Monday afternoon after we dropped my car off at the overnight drop on Sunday night. My car was making a strange sound and she sent me the quote and it was all itemized to see what we wanted to do. She was very helpful to tell me what she thought. Then my car was ready on Tuesday afternoon. Nancy is a hard worker and works VERY long hours to accommodate her customers. I highly recommend her!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your time and feedback. We are delighted to hear that our exceptional service keeps you coming back for service on your Toyota! We try very hard to accommodate all of our customers and if that means working longer hours, you bet we will. Thank you so much for commending us on our hard work. We look forward to seeing you again for your next vehicle service. Sincerely, James Higdon – Service Manager (877) 841-3693
fantastic
Bob went above and beyond to make sure all my needs were met. He was able to make a bad situation good by great service and accurate follow up!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your positive review! A good communicator, is a good person to have on our team and that is exactly what Bob is! We look forward to seeing you again when your vehicle is ready for its next service. Feel free to call us with any questions or concerns in the meantime. Regards, James Higdon – Service Manager (877) 841-3693

 
        