Reviews
This was a complete waste of time!
This was a complete waste of time!!!! I test drove the car as I was up in the area. They even had me go through their financing services, even though I had been approved by a financial institute of my choice. Guess they didn't like that and totally low balled my trade in car (which is typical of dealers). Never heard back and vehicle was sold. They called a few weeks later and hung up on me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, thank you for reaching out. According to our records you did tell us you had automatic approval with your bank but still wanted us to quote you a rate. We cannot quote an exact rate without a credit application being filled out. When you did fill one out online later, you instructed us not to go any further, which limits what we could have done. We wish you the best moving forward, and if there is anything else we can assist you with in the future feel free to reach out. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
We had a good car buying experience at Fred Anderson
We had a good car buying experience at Fred Anderson Toyota. Brent was extremely helpful and enjoyable to do business with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with Brent and our team and we look forward to working with you again down the road. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
Josh Woods was so wonderful to work with and put me in
Josh Woods was so wonderful to work with and put me in the perfect 4Runner! He was professional and so respectful of my time. Definitely ask for him when buying from Fred Anderson. Thank you, Josh!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I am happy to hear your time spent with Josh was pleasant. Congratulations on your new 4Runner! If you have any questions or need any further assistance, please come back to visit us. We look forward to seeing you in the future, Cara. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
The salesperson, Connor Dunning, was very knowledgable
The salesperson, Connor Dunning, was very knowledgable about the different cars and was informative and personable but was not pushy which I really liked. And after I finished the purchase, he was so helpful in setting the car up so that the navigation would work with my phone. 5 star salesperson. Finally, the purchase process took only about half the amount of time it has taken me to purchase vehicles in the past which I also appreciated.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Seth, it is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you with Connor on your recent visit to Fred Anderson Toyota of Charleston. Thank you so much for your business and please let us know if there's anything else we can do for you. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
Maressa was an excellent sales person.
Maressa was an excellent sales person. She was very helpful and paid attention to details in helping me to purchase my new car. She is the opposite of a high pressure salesperson! She was knowledgeable, but didn’t apply pressure.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Maressa and our team was helpful during your visit and that you love your new car. If you have any questions, please don't hesitate to reach out to us again. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
Chrissy Shipmon is a dream to work with.
Chrissy Shipmon is a dream to work with. She's patient, knowledgeable, and went extra miles to meet my needs. Highly recommend her!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Chrissy was able to meet your needs. At Fred Anderson Toyota of Charleston, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
We had a really amazing experience with Toyota of
We had a really amazing experience with Toyota of Charleston. We pretty much knew what we were looking for, we just didn’t know how we were going to do it and everyone worked with us quickly and got us a great deal. But the star was definitely Chris. He showed us a variety of options and listened to exactly what we liked and didn’t like. He didn’t beat around the bush with financing options and he took our concerns and worked with them. He was quick, informative, and an all around awesome person to work with. We will definitely be back for future purchases.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle, Lindsay. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Chris was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
Always polite, on time and very helpful both in sales and
Always polite, on time and very helpful both in sales and service. I have been going here for 8 years.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
Maressa was a pleasure to work with!
Maressa was a pleasure to work with! Her friendly demeanor and willingness to address my concerns made the buying process very smooth and painless.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to provide such great feedback, Jordan. Our primary focus is to provide each and every customer with exceptional service. We also strive to answer every question and address every concern and it’s encouraging to know Maressa was able to show you our dedicated and personalized service. Don't hesitate to reach out if you have any further questions or needs. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
We had the best car buying experience ever at Fred
We had the best car buying experience ever at Fred Anderson Toyota. Andrey is a great salesman and made the process so easy. He is very knowledgeable about the vehicles, which helped so much! It’s so nice to be able to learn directly by being shown about the vehicle you’re buying instead of having to read about it. The Sales Manager, Don, was also introduced to us and worked with us throughout some of the deal making process. He was very professional and neither him no Andrey were pushy at all. We also worked with Jeremy in finance and he was great to work with. Overall, we’re so glad we bought our new RAV4 at this dealership and definitely look forward to coming back!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Fred Anderson Toyota of Charleston. Please feel free to contact us if you have any questions on your new purchase. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110