Reviews
Chivas is the first employee I have dealt with in years
Chivas is the first employee I have dealt with in years who actually took the time to explain things to me and treated me as a human and not a purse. The rest of the employees in the service department could all benefit from following Chavis’s lead as he is Fred Anderson’s gem and a true asset. The service shop and Fred Anderson on the other hand is disappointing at best. You nickel and dime for everything. You do unnecessary work without prior approval. I have had numerous issues with Fred Anderson over my 10 years of being their customer and will not be using them anymore for anything other than my free oil changes which really are not free. I’ve been a loyal customer and only ever had a service or any work done on my vehicle at this location and you would think I was a beggar off of the streets asking for change. I requested my locks be looked at as my key fob was not locking nor unlocking my doors as well as not working from my door panel unless the car was cranked. I suspected it was a blown fuse or an issue with my ECU and not an actuator issue as none of the doors were working to include my rear door. They immediately told me it was a key fob issue and recommended a new key be cut and chip be made which is BIG money. Luckily I knew it was not a fob issue and asked chevis to ask the foreman to investigate further. They wanted to then charge me an additional $350 to investigate further which would only be to diagnose not to fix. I’m so disappointed in them and unfortunately this was the final straw for me. Thankfully Chavis voided the initial $105 diagnosis as I was never given an official diagnosis.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Kristen, if it was going to be misdiagnosed you would have not been charged a single dollar. If a tech needs additional time to look at an issue then that amount would have gone toward the fix once it was discovered. If there's any mistakes I can promise you would not have paid for it as Chivas stated. I've left you a message so I can be personally involved so I hope to hear back from you. Thank you for your business in the past and would love to chat more regarding your impression of this past visit. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
Chrissy is extraordinarily patient and generous with her
Chrissy is extraordinarily patient and generous with her time in finding the perfect vehicle for the buyer. She's affable and completely trustworthy. When I first walked into the dealership, it was completely out of "due diligence" just to make certain I considered all of my options before buying from elsewhere. Chrissy nailed exactly what my needs were and found my ideal car with excellent terms and service. She sold me! She made the impossible happen. Taylor is equally fabulous in explaining the terms of financing and the various options. I drove away in my new car knowing I've gone into business with a great dealership that advocates transparency and wonderful service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle, Brian. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Chrissy and Taylor was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
Brandon was the absolute best salesman I could have asked
Brandon was the absolute best salesman I could have asked for! He was very easy going, SO helpful, and never once made me feel pressured to make any purchases on the spot. I honestly think my experience would have been much more stressful had he not been the salesman that helped me. I ended up getting a car the same day and he made the process very easy. I definitely recommend Fred Anderson Toyota, and make sure to ask for Brandon!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Claire, thank you, and congratulations on your purchase! I am so pleased that we could make your visit easy and hassle-free, and we believe that's how every car-buying experience should be. I am sincerely grateful for your business! Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
Great experience with Chrissy, she hooked me up with my
Great experience with Chrissy, she hooked me up with my dream car for a great price.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Scott, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Chrissy went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
In and out, quick and easy, will use them again.
In and out, quick and easy, will use them again. Shoutout to Chrissy Shipmon! Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate you for letting others know about your experience working with Chrissy! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
It was an enjoyable experience working with Quandell and
It was an enjoyable experience working with Quandell and Victoria. They are both friendly, professional and low pressure. I would highly recommend anyone to work with them.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Quandell and Victoria were able to meet your needs. At Fred Anderson Toyota of Charleston, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
Through things gone a little haywire at no fault of the
Through things gone a little haywire at no fault of the dealership, they took care of me and the situation. Thank you for your help. I love my new Toyota Tacoma!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Angie, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Fred Anderson Toyota of Charleston. Please feel free to contact us if you have any questions on your new purchase. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
Chrissy was an incredible person to work with!
Chrissy was an incredible person to work with! First time buying a new car and she made it so easy. Chrissy got me exactly what I wanted, I ordered a vehicle and she got the car for me way earlier than I expected. Perfect experience and she was extremely communicative which was huge up for me. I could not be happier! She treated me fantastic! I highly recommend asking for Chrissy!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle, Robert. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Chrissy was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
We had a great experience buying from Fred Anderson
We had a great experience buying from Fred Anderson Toyota. Matt Gladwell helped make the process easy and the transaction smooth.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle, Amanda. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Matt was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
Chrissy Shipmon was amazing to work with.
Chrissy Shipmon was amazing to work with. She had so much knowledge about the car she showed me and talked me through every feature in the car. She went above and beyond throughout the whole process.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Chrissy went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110