Reviews
Positive experience
Your waiting area is very pleasant. I was greeted immediately and staff were courteous. All in all a positive experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Helen, thank you for the kind words. We're completely dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Fred Anderson Toyota of Charleston, we value our customers and we look forward to seeing you on your next visit. Regards, Steven Rhoads - GM
New Car Purchase
Quinn Johnson was very personable and knowledgeable about the vehicle and did a good job working to get me the right price and financing.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write about your experience. It is magnificent to know that Quinn was able to provide you with the pressure-free and knowledgeable service that Toyota of Charleston is known for. Please feel free to call or stop by if there is anything else we can do to help you. Before your next servicing appointment, be sure you are getting the most bang for your buck. Best regards, Steven Rhoads - GM
Great experience
Our Salesman, Braden Horvath, was exceptional in taking care of our needs and staying in contact with us throughout the entire purchase process. I love my new Sequoia.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
On behalf of Toyota of Charleston, I would like to express our sincere gratitude both for your loyal business and for taking the time to write this marvelous review, Piper. Braden is a valued member of our team and it's a delight to know that he has helped to proudly represent our dealership throughout your Toyota Sequoia purchase. Before your next servicing appointment, be sure to check our Facebook Offers tab for the latest exclusive coupons. Best regards, Steven Rhoads - GM
Great service!
Charles, as always, was prompt and courteous. I was in and out for my service quickly. I always call him directly to schedule my service appointments. He makes sure it is properly scheduled and handled quickly and promptly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dana, we love hearing from our customer so thank you for taking the time to write this glowing feedback. It's wonderful to hear that our staff at Toyota of Charleston was able to provide you with a great experience. We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done, please feel free to contact us. Thanks Again, Steven Rhoads - GM
Beautiful dealership
Eric Peterson is a great salesman, friendly and knowledgable. Andy Miller is awesome at the service department pleasure to deal with.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kenneth, I sincerely thank you for going out of your way to write this review about our dealership. We understand that one thing people desire most about their car buying experience is that it is comfortable and not pushy. We try to create that environment for each and every customer. If you have any further needs, please come back to see us. Best Regards, Steven Rhoads - GM
Great Car buying experience
Blake never put any pressure on me and just made the experience easy. Bill made all the paper work as easy as possible to.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for leaving this glowing feedback. We appreciate your feedback and are happy to hear that we were able to meet your needs. At Toyota of Charleston, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Sincerely, Steven Rhoads - GM
Great Service.
EVERYTHING!!! We are always treated with the utmost professional, cordial service. WE FEEL LIKE WE ARE PART OF THE FRED ANDERSON FAMILY!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Francis, thank you for sharing this great feedback with us. We feel our service department is what makes Fred Anderson Toyota of Charleston special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment. Best Regards, Steven Rhoads - GM
Best place in Charleston for auto service
Told me it would take an hour. Almost to the minute ...one hour. Nice place to work while waiting with wifi also. Even had a lady who came around asking if we needed anything. Service with a personal touch...wow!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
David, thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that we were able to satisfy that. Don't hesitate if you have any further questions or needs. Be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Thanks Again, Steven Rhoads - GM
A pleasure to work with!
We visited several dealers, Toyota and others, when trying to decide on a vehicle to replace our minivan. A few of them were pushy or even belligerent. In pleasant contrast, the folks at Fred Anderson were polite, helpful, listened to us, made good suggestions, and gave us a good deal on a new Highlander and a fair price on our trade-in. Their Family Plan for vehicle maintenance was additional incentive to buy from them and to return to them for service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It's quite an accomplishment to hear that we provided you the best dealer experience ever. Thank you so much. If you have any further needs, do not hesitate to come back to see us. Regards, Steven Rhoads - GM
Great car buying experience
This was our best car buying experience so far. We will definitely come back to Fred Anderson Toyota of Charleston for future vehicle purchases. We were even able to negotiate a price over the phone before driving into the dealership. My husband and I worked with Blake Dunn. He went above and beyond, negotiating a fair price and even throwing in cruise control, receiver hitch and window tint. Blake was both likeable and professional. We would definitely want to do business with him again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It was a pleasure to read about your best car buying experience with Fred Anderson Toyota of Charleston. It's delightful to know that Blake was able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this outstanding review. It's fantastic that we have earned your trust; we look forward to doing business with again in the future. Sincerely, Steven Rhoads - GM