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Reviews

(370 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Stokes Mazda from DealerRater.

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I had a great experience with Chuck. Explained in detail...

I had a great experience with Chuck. Explained in detail about all the car had to offer, and it was a lot. The buying process was quick and smooth with everyone involved. I would recommend purchasing a Mazda with Chuck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Wonderful experience with Chuck and staff. My son...

Wonderful experience with Chuck and staff. My son recommended Chuck and he was excellent and everything he said. This is the 5th vehicle our family has bought from Chuck

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

The people at Stokes Mazda are very welcoming they make...

The people at Stokes Mazda are very welcoming they make you feel right at home, from the sales team, service department all the way up to management. And Chuck Meyer was my wife and I sales person he made us feel comfortable with the vehicle that we were interested in purchasing by showing us around it and all the safety

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I was very pleased with Chuck Meyer and my purchase of my...

I was very pleased with Chuck Meyer and my purchase of my 2017 Miata. There was no pressure and I felt comfortable as he explained the operation of the car and warranties. I am a Mazda consumer for good.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent dealership

I went in with a fairly small budget and looking to maximize what I could afford. I had already had a bad experience at another dealership that same day. I was honest about what I was looking for and honest about what I could afford and how I knew that at a Mazda dealer those two things don't really line up. They went above and beyond to take care of me and my family. They were patient, honest, and kind. This was the second car I have purchased from Stokes Mazda and if I have my way there will be many more to come. Thank You!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Bought my first car here. Great customer service and iam...

Bought my first car here. Great customer service and iam extremely happy with the service. From the warm welcome of chuck, the test drive and car review

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

John and Chuck were extremely helpful. We test drove...

John and Chuck were extremely helpful. We test drove multiple vehicles, they listened to our needs, and did not let us leave until they knew we were completely satisfied. Wonderful car buying experience; something that was very stressful turned out to be very smooth.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Car buying made easy. Chuck is friendly, patient and very...

Car buying made easy. Chuck is friendly, patient and very knowledgeable. I went to look at the new Cx30 and quickly determined it wasn’t for me, but I was assured it wasn’t a waste of time. I ended up, after a few test drives, with the vehicle that best suited me needs. I usually hate the dealership experience, but Chuck made this pleasant.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great experience! First started online with answering my...

Great experience! First started online with answering my questions before wanting to go to dealership. Then when I arrived felt very comfortable and enjoyed the experience. Easy process and highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Horrible customer, no response

I've been a Mazda owner for 35+ years, just moved to the Charleston area recently. Had a brief passable experience with Stokes service dept. although the work they did was not great. Had a horrible experience trying to contact their sales dept. So bad, in fact, that I disbelieve that the other good reviews that they received are really customers. I had a discussion with "Heather" who was supposed to get information for me before I took the long drive to come to the dealership. She is not listed in the employee list. She texted several times, but never got back to me and then subsequently didn't return calls for several weeks. Mazda makes great, well-designed cars - too bad this is the only place in this area to try to buy one.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.