Fairway Ford, Inc.

Routine service and it was perfect. Great team and facility. Keep it up. I am very happy with the car and service.

Final update: resolved Picked up the van this morning. The front camera works, and the 360 view is complete again. Ray in Fairway’s Commercial & Fleet Service department got me scheduled and set me up with a loaner for the whole repair. Chad, the service writer, kept me updated while we waited on parts and had the camera and cable replaced as soon as they came in. I paid only the $100 warranty deductible. The response before this got escalated was slow, but once the right people were involved, Fairway handled it exactly the way a dealership should. If you need service, ask for Ray or Chad in Commercial & Fleet. Update: they made it right After I posted this review, the sales manager called me, and Ray in Fairway’s Commercial & Fleet Service department took over. He got me in on Monday, gave me a loaner the same day, and has kept me updated. The camera and cable are on order, and I have transportation while they’re fixing it. The original slow response was frustrating, but once the right people got involved, the dealership stood behind the sale. Ray in particular was great to deal with. I’ll update again when the repair is finished. Smooth sale, no follow-through after I bought a 2023 Ford Transit 15-passenger from Fairway Ford in September. The buying process was easy and my salesperson was very responsive. The dealership even had a driver deliver the van to me 1.5 hours away. The afternoon it arrived, I found the front camera and the front of the 360-degree view didn’t work. I reported it that day. The salesperson confirmed the van was covered by its 90-day warranty and told me to schedule with service. Service booked the repair for mid-November. They estimate up to three days and told me transportation has to be arranged through sales. The warranty includes alternate transportation for covered repairs, with dealer authorization. I’ve texted my salesperson three times about this over the past week and a half and haven’t had a reply. I also submitted a written request through the dealership’s contact form on 11/2, and no one has responded. When you’re buying, they answer within minutes. When you need the dealership to stand behind the sale, it’s silence. I’ll update this review if they make it right.

It was quick and easy. Customer service was good and the video that was sent of the work was great.

I want to start by saying Diego Meneses was Great! I buy a lot of cars and Diego knew his stuff. Very well mannered and professional. He actually delivered my car to me on his day off which went a long way with me. Top Notch guy. You better hold on to him. He deserves a promotion. All else went very well too. A smooth buy. Thank you all so much, Corey

Professional dealership that treats you with respect during the purchase of a vehicle. Very welcoming and actually listens rather than giving you a sales pitch

Great experience! Up front on price, vehicle as described, and the price was great. I showed up with a check and was out the door in an hour. sales rep was great with communication.

Salesman was very good in preparing me to use the car, and keeping me informed of delivery date. Finance manager was clear and up front with all financing options.

Easy process! Our salesman, Tony was the best! The new Bronco is phenomenal. Thank you!!

I absolutely adore Tony Perry and Mike Knezevich, the dynamic duo! I'll always go to Fairway Ford and have for my needs. They're amazing people and have sold vehicles for all of my children. Always a painless and pleasurable experience!

How could you not go wrong when you have a sales person like Michael Vinson, who has been with the dealership over 30 years! He saw to our Every need and walked us through the process every step of the way. Old school hands-on the way I like it!