Meet Kim Rodriguez

Extremely rude salesperson and terrible communication! I was interested in a pre-owned 2017 Mercedes E43 and called in Wednesday, 1/30 @ 6:29pm and spoke with the salesperson Kim. I informed him I had a trade in a 22 Mercedes GLE and wanted to get a trade in value then see the car. He reached back out to me the next day and 12:29pm with a number and I agreed to come in that evening to look at the vehicle. I came in around 6:30pm that evening, looked at the vehicle and loved it! I asked Kim if I could leave a deposit and to go over numbers in the morning since they were closing at 7, and he stated “We do not accept deposits to hold vehicles”. I’ve never heard this before at all from any dealership that you CAN NOT leave a deposit on a vehicle! I then called him Friday, 1/31 @9:22am to go over numbers and gave him my payoff on my trade. He stated he will call me back to go over everything shortly. I never heard back from him at all, so I call in around 11am for an answer and went straight to voicemail. I then called back at 12:00pm to follow up AGAIN, and he stated I’m currently with a client busy, I’ll call you in a few minutes and rushed me off the phone. By the time he called me back, it was 1:00PM! How does it take 4 hours to figure out numbers that could’ve be done in less than 15 minutes when I called in at 9:22am???? Okay so at 1:00, I agree on the number and submit a credit application. 5 hours later, he calls me at closing and regrets to inform me that vehicle was pending sale by another salesman that TOOK A DEPOSIT THAT SAME MORNING WHEN I ASKED THE NIGHT BEFORE TO LEAVE A DEPOSIT AND HE FLAT OUT SAID “NO!”. I went in the next morning which is now today, Saturday 2/1 with my father, trying to speak with him and a sales manager regarding this situation. Kim, the salesperson was extremely rude to my father and I, and started talking high pitch to both of us like we were trash. I felt both upset and highly disturbed by the way he talked to both of us. He SHOULD NOT even be a salesperson if you’re going to treat new customers of yours this way. I called in multiple times this morning to speak to a sales manager, trying to put in 1. A complaint on the way Kim treated my father and I throughout this whole deal and this morning 2. Trying to resolve this issue regarding the purchase of E43, since I came in the same night trying to leave a deposit the night before, and they sold the vehicle underneath me that next morning by another salesperson. I’m just highly upset by this whole situation, and I can’t even speak with a sales manager at this Mercedes dealer without it going to voicemail every time I call in and the receptionist saying they’re “BUSY”. I WAS NOT treated this way at all when I bought my GLE at Mercedes-Benz of West Chester, and I just wish someone could reach out regarding this cause it’s highly unacceptable by Kim to treat any customer this way.

Very knowledgeable and responsive to questions . I asked for the paperwork, interest rates and financing to be done multiple ways. This was fine. The Mercedes was a 2021 and beautiful. It is a shame it was just too expensive at this time. Perhaps I’ll be back with more money down.

This is a very poorly managed dealership. Sales people not well informed. Poor transparency about microchip problem and its impact.

My experience buying my first car at EuroMotorcars Devon was seamless. Very happy with the car itself and the high level of service. Kim Rodriguez is the best!!

Bought my first Mercedes-Benz from Kim and had a great experience! I bought an E400 and love it. My wife is now looking for a Mercedes-Benz I will be visiting Kim soon!

The dealership was very professional and after the sale was very helpful with any needs. Everyone was friendly and willing to answer any questions. I would recommend this dealership to friends.

I recently had the opportunity take delivery of my 4th Mercedes from EuroMotorcars in Devon. Dealing with Kim Rodriguez has made the process pleasant, efficient and simple. I like the professional way I am treated there, whether by Kim in sales or in the service department. Customer service at Euro is the way it should be done.

Kim is a good person to work with. I have been searching for a pre-owned Mercedes in the area, and Kim has stood out as a fine person...

Kim Rodriguez made my experience seemless. Being a indecisive buyer this by far he has restored by attitude towards dealerships. Going above and beyond is the best way to describe my experience. From the moment I walked in Alexa was friendly, funny and inviting.

Kim has been excellent throughout our family purchases. He went out of his way to ensure my wife and I received the cars of our dreams. Bc of Kim (and not the service dept output), we will continue to buy MB of Devon!