Meet Phil Polite

Phil is the greatest and prestigious sales person that I've ever encountered. He knows and remembers his customers by name regardless of how many years may pass. He provides the best service for his customers and will above and beyond for you to obtain the deal ever possible. If you want to receive the best service ever and a great experience of buying or leasing a vehicle then you must request that he is your sales person. I will always be grateful to him and his outstanding sales service. Thanks so very much Phil. Also, the finance department is great too.

Car went in for yearly maintenance.Returned to us filthy. They detailed it a week later and dropped it off with extensive damage that we noticed before their driver departed . No one from the GM to the sales manager will return calls. The worst customer service and severely lacking in ethics and honesty. Biggest mistake we ever made was buying from this conglomerate with a poor reputation.

This was my experience with purchasing a Mercedes Benz (MB) from Euro Motorcars Devon. I owned the car from Aug ’21 through June ’22. During this 10 month period, the car was in the MB repair shop 79 days (one time MB kept my car 43 days straight) meeting the Lemon Law criteria for the state of PA and many, if not, all other states. Because MB does not allow loaner cars to be driven out of state (or so I was told), I had to cancel family commitments/holiday celebrations and vacations or incur the rental car costs myself. MB apparently likes to play hardball with its customers. So much for purchasing a vehicle from Mercedes Benz. POOR SALES EXPERIENCE Another MB dealer quite appropriately said that I had had a “bad sales experience” with MB Devon. When I purchased the car from Euro Motorcars Devon in June, 2021(to take delivery the first of Aug ’21), it was my understanding that car would be one already in US. On 19 July 2021(less than two weeks prior to when I was to take delivery), I was told car would be coming from Mexico and a few days later was required to sign a waiver if I wanted the car as the SOS system was missing. MB Devon gave a $300 credit and said SOS system would be installed probably in fall at no cost. If I had had time to negotiate for a different brand car, I would have done so rather than sign the waiver. The SOS system was not installed until the spring of 2022. In Oct 2021, I, as well as the gas attendants, could not get the gas cap back on when I stopped for gas while driving the PA Turnpike. I called the sales associate, M Vaccaro, who refused to facilitate connection with the service department, left me on hold, and eventually I was cut off. I asked to speak with T Palmer and had to leave a message. He never returned my call. POOR FOLLOWUP WITH REQUIRED DOCUMENTS I did not receive my registration and title until March 2022 despite purchasing the car in Aug 2021. I was moving and gave my new contact information to T Palmer when I picked up the car Aug 2021. He mishandled coordination of the information and did not even followup when my registration was returned to the dealership in Oct 2021 as undeliverable. I was told many different and conflicting stories about how resubmission to PennDOT was being handled by T Palmer and R Clements. I was never able to get the straight story from either of them. REFUSAL TO PROVIDE MAINTENANCE REFUND Because MB could never fix the problem and could not assure me that other systems in the A220 would be unaffected by this problem, I got rid of the car for safety and reliability reasons. I had purchased a five year tire warranty and a five year maintenance warranty. The tire warranty was prorated and a refund given after numerous emails to R Clements and unnecessary delays. However, the maintenance warranty was not — essentially putting $2200 into the pocket of MB for no service. MB sold me a lemon by PA law, could not fix the problem, and then refused to refund the never used and never to be used maintenance warranty. In my opinion, this points to and confirms the lack of honesty and incompetence demonstrated by the Devon MB staff throughout the entire process. The Consumer Report’s ranking for the most reliable cars of 2023 (based on the past three model years) named MB the least reliable brand—that was certainly my experience. Because MB Devon was consistently not forthright with me, you can expect the same in their response to this evaluation.