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Toyota of Colchester

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (31 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (31 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Exceptional Service

I'm honestly blown away by how dedicated Toyota of Colchester is to their customers. Wayne made me feel valued as a customer and many others worked relentlessly to make the deal go through. They even went above and beyond taking time out of their personal life to brainstorm what it would take for me to purchase my dream vehicle (as I was denied a loan by the bank originally.) Everyone I encountered here was friendly and helpful. I strongly recommend Toyota of Colchester to anyone who is looking to get a good deal!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, Victoria! Thank you for your five-star feedback. I am extremely happy to hear about your experience at Toyota of Colchester. Should you need anything in the future, please do not hesitate to reach out!

Review of Toyota of Colchester

Bryan Flowers was our salesman and he was extremely knowledgeable and pleasant . He showed us the Avalon and all the features. The dealership was great and they treated us with respect. They listened to all of our questions and they gave us a very good deal on the car. We are still learning about the many features of our new car. They followed up and answered any additional questions we had. I highly recommend Toyota of Colchester for anybody shopping for a new or used vehicle. I also recommend Bryan Flowers as your salesman. You will not be disappointed. 

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Joanne, we appreciate your 5-star review! It is wonderful to hear that Bryan made you feel comfortable and treated you like a VIP. Thank you for your loyalty and we look forward to seeing you again soon!

Car buying experience

I went with my grandmother to trade in my old car and buy my first one from a dealer and it was a great experience! Reggie came outside right away and pulled up a few cars for us based on our interests! He was super helpful and definitely didn't make us feel uncomfortable. Great experience overall especially since we had such a great sales man who helped us get the price we wanted. If you go I definitely suggest making an appointment with him! I needed a couple things fixed on the car after we bought it and he took care of it for us right away.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Disrespectful towards Women

I took the car in for a service and the sales manager lied to me about the services the performed. The service manager made me feel stupid in front of other customers and talked down to me. They didn't fix any of my original car issues and had to go to another dealership to get them resolved. I went their twice and will never again. My husband even called the general manager to discuss the matter and he was not willing to do anything, talking in circles. Typical salesman!! My husband told me he talked to him with respect, must be the fact that I am a women. I gave them two chances and both had the same outcome. WOMEN BEWARE!! They will disrespect you and talk down to you.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service spectacular

Took my Camry in for an alignment and the service advisor was extremely helpful & nice! I recommend this service department all day long.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Keeping rav 4 safe for Stay at home mom

Very impressed with the service advisors and quick turn around on my RAV4, friendly staff and waiting area was nice to spend an hour with my kids. Thanks!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Highlander excellence

Great experience with my highlander, took care of me very quickly! I will recommend to my friends/family. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service of my Rav 4 with John

John was really helpful and explained in detail the recalls on my Rav 4. I will be back because of him. I drove 40 minutes and passed2 other Toyota dealerships because of my daughter's recommendation to go there. She always deals with John. I was very pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service center disorganized

Made an appointment for two recalls. The repairs were described on their site...I drove 40 minutes to drop the car off--no parts--no phone call. No more of my business!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Sienna special

I brought my Sienna in to have the motor in the door repaired, they were so knowledgeable and quick to get me an appointment! It's working like new and I will be back for all future repairs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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