Reviews
Always very detailed explanation and clear repair
Always very detailed explanation and clear repair explanations. Staff is very knowledgeable and friendly. No one wants to deal with car repairs, but the folks here make things easy.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Got my car serviced at Round Rock Nissan and as always
Got my car serviced at Round Rock Nissan and as always great customer services. My service agent explained what was being done and provided great service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Wayne Ruark is the reason I come to Round Rock Nissan
Wayne Ruark is the reason I come to Round Rock Nissan with my Jeep Gladiator. Service is quick, reliable, and pricing is very fair
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Round Rock Nissan! We can't wait to see you again, have a great day.
Absolute stellar customer service.
Absolute stellar customer service. From acceptance , to keeping me updated , a car wash and pick up time. Shuttle was fantastic too!Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Issues with main battery.
Issues with main battery. Kevin acted quickly and resolved Had to replace battery and Nissan warranty was great. Battery arrived before due date and super technician put all back together quickly Awesome team work
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to Kevin here at Round Rock Nissan! Thank you again, and have a fantastic day!
Good service, the service team did an awesome job in
Good service, the service team did an awesome job in changing out my faulty battery that was under warranty.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
The Customer Service Rep was amazing and was able to move
The Customer Service Rep was amazing and was able to move my appointment up. Then when I arrive a few minutes early, Ethan was ready to get me taken care of. Less than 2 hours🙌🏽🙌🏽
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
My service representative Eric Paske is outstanding in
My service representative Eric Paske is outstanding in every phase of customer service? which is why I continue to come back! I recommend Eric to all my friends!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Douglas, we're happy you found Eric to be so supportive during your experience here at Round Rock Nissan. If you have any further questions, please don't hesitate to reach out!
Making an online appt when really well.
Making an online appt when really well. The check-in process was seamless. We looked through our maintenance history and came up with a plan for Must Do, Should Do and Nice To Do. Waited for 4 hours. They offered a shuttle ride, but it was going to be easier to have coffee and work in their lounge. Would go back there.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Era, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!
We had an oil change.
We had an oil change. Service time was about as expected. Our service advisor Kevin Moser was friendly and helpful. Twenty five words it's too much
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Brent, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.