Reviews
My first car purchase from a dealer was in 1984.
My first car purchase from a dealer was in 1984. I've purchased cars both new and used from a couple dozen different dealerships since then, from Georgia to North Carolina to Virginia to Illinois to Texas. In all those years and all those purchases, the only buying experience I've had that was as good as what I had at Round Rock Nissan was a Ford dealership in Durham NC 33 years ago. There were *no* hassles, *no* pressure, *no* surprises, *no* nonsense. If they treat their other customers the way they treated me -- and there's no reason to think they don't -- Round Rock Nissan is absolutely the place to go.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
You've had quite a journey with car purchases across different states and dealerships! It's especially impressive that your experience at Round Rock Nissan stood out among all those interactions. A hassle-free, no-pressure buying experience can make all the difference. Thanks for sharing your recommendation for Round Rock Nissan. Enjoy your new vehicle!
The salesperson, Kimberly Tooke, was outstanding, as was the finance manager Lee Jenkins. No pressure, no hassles, they didn't waste a minute of my time or theirs. Lee offered a Nissan-backed extended warranty which I initially turned down because in my experience extended warranties are almost never worthwhile. But after I got home and thought about it I decided it might be worth paying for after all. It's a Nissan factory warranty that covers the vehicle bumper to bumper for 100,000 miles. So the next day I went back to the dealership to see if that could be added to the loan. Lee Jenkins was off that day and Kimberly directed me to Jim Chote. The loan paperwork hadn't yet been submitted to the lender so it was no problem, Jim Chote fixed me right up. Jim was as low-key and forthright as Kimberly and Lee. He revised the loan agreement and I was out of there in about 15 minutes. It's possible Kimberly, Lee, and Jim were outliers, and everyone else there at Round Rock Nissan plays the usual games trying to squeeze every last dime out of their customers, but I doubt it. More likely it comes from the management and the ownership. My understanding is that Round Rock Nissan is owned by an entity called Group 1 Automotive which owns a large number of dealerships across the country. If this sort of treatment of customers is standard practice at all the dealerships they own, they are definitely doing something right. Kimberly, Lee, and Jim deserve whatever kudos and bonuses y'all can give them. They reflect well on Round Rock Nissan, and by extension Group 1 Automotive.
Great service and attention to details.
Great service and attention to details. Got my car back in a timely manner and didn’t have to wait
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Easy to understand the problems, fast friendly, every
Easy to understand the problems, fast friendly, every thing was explained and easy to read print out.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Called to check on a repair status on my car that was
Called to check on a repair status on my car that was dropped off by the towing company, Dealership had no clue where the car was. Had to call back to tell the gentleman to go look in his lot and finally he comes back saying oh yes sir it’s here. Brand new vehicle less than 2 years old, broke down in the middle of no where at Sonora TX with a check engine light on and a malfunction sensor. Billed me $501 for a part that should have been covered under warranty. When asked the repair sales guy, he laughs it off by saying it’s a defective part.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Easy to work with and respectful of your needs when
Easy to work with and respectful of your needs when involved with the customer service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear about your positive experience! Your satisfaction is our top priority, and we appreciate your business. We look forward to helping you again in the future.
6th car I have bought from Round Rock Nissan and I will
6th car I have bought from Round Rock Nissan and I will add many more. Very efficient and friendly experience
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That's wonderful to hear! We're thrilled that you've had such a positive experience with Round Rock Nissan and that you're considering purchasing more vehicles from us in the future. We aim to provide efficient and friendly service to all our customers, and we're delighted that we've met your expectations. Enjoy your new car!
The service was great!
The service was great! They go above and beyond to ensure that the customer is happy. Raphael even moved my truck because of oncoming severe weather with possible hail under a covered spot.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Really appreciate this service dept.
Really appreciate this service dept. Wayne has taken such good care of me and my car. Nice people throughout dept. Friendly helpful and driver who takes me home so sweet. Never an issue
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's fantastic to hear that you had a great experience and that Wayne provided great care! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
My service advisor , Eric, was great in handling my
My service advisor , Eric, was great in handling my service needs. Round Rock Nissan always does a great job and done right every time I bring my vehicle in for service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's fantastic to hear that you had a great experience and that Eric provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Frustrating having an appointment to have oil change only
Frustrating having an appointment to have oil change only to be told that the time is “check in” time . Had to wait 2 hours for an oil change !! What is the point of arranging a time ! Oil changes don’t take that long! An appointment should be the time the service is to be done ! Very disappointing indeed!
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello! Thank you for your feedback and the opportunity it allows us to continue to improve experiences for our guests. I would like to learn more from you about your recent visit, but I was unable to locate a record to contact you with from the information provided. Please reach out to me at your earliest convenience so I may apologize and offer my assistance with a special offer to regain your confidence to work with us again. At your convenience, please reach out to me directly at 512-244-8500 or lcruz@roundrocknissan.com. Thank you for the opportunity, and I look forward to working with you. Sincerely, Luis Cruz – Service Director.
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.