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Ken Garff Hyundai Downtown

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,068 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 9:00am–4:00pm
Sunday Closed Closed
2013 state dealer award
View 4 awards
2013 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,068 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Good Job

I love the experience there. Everyone was friendly and willing to help. Thank you for talking everything through so I could understand! Overall I was very happy to purchase my new car

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Hyundai purchase

The actual purchase experience was pleasant enough. The sales staff worked hard to find me the exact model I wanted even though it was in another state. They set up some of the blue tooth features for me and the negotiating process was probably the easiest I've had at a dealership yet. My biggest complaint is that after the sale I was asked to return multiple times to fix errors on the contract. This was very inconvenient for me and I felt that the expectation was that I should drop everything and come in, when that is just not always a possibility for me.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

It seemed great until after I signed

Feels like a typical dealership. Everything sounded great but now that I have the final bill, I'm not happy. The overall price is higher than agreed upon. The monthly price is also higher.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

We're very sorry you had a frustrating experience, and we'd like to talk to you about this--please contact our Brand Advocacy Manager, Courtnie, at courtnieb@kengarff.com or 801-933-1925.

Awesome experience

My experience was awesome and my sales woman was very knowledgeable about the vehicle I wanted. Everyone helped me get just what I wanted in a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very comfortable and casual. Never felt pressured

The sales staff and managers were very helpful and very professional. Danny was great! I never felt pressured. All the information was given to me upfront. And constant communication was made throughout the process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

leah was great

I bought a car from leah and she was terrific - she took care of me and gave me good information, I recommend her. in addition, we worked out a fair price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Best dealership

I love Ken Garff downtown, have purchased two cars from them, and both were such a good experience, in just an hour, you have a car. No pressure to buy something you don't need or want, they listen to what you are looking for and find that car for you. Very friendly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Easy car buying experience

The sales staff and managers were professional and courteous. It was a quick and transparent car buying experience. They did not pressure me at all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Sonated Limited 2.0

Drove from Arizona just to get a better deal. Cheaper and I have history with Ken Garff SLC. Quick pick up and very helpful staff who got me back on the road quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

GREAT STAFF "AWESOME' VEHICLE #3

I feel they worked with me as if they really cared on me being a return customer which this is my 3rd Santa Fe and the 3 year lease has been awesome on each one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.