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Ken Garff Hyundai Downtown

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,068 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 9:00am–4:00pm
Sunday Closed Closed
2013 state dealer award
View 4 awards
2013 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,068 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Prompt and courteous service. Thanks to Alexander

Thanks to Alexander and Erin for their professional and courteous service. Will recommend this dealership to friends and neighbors. Very pleased And happy with my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Made a reservation a day earlier for the test drive. Test...

Made a reservation a day earlier for the test drive. Test drive day: gas tank is empty, side mirrors - you can hardly see anything, etc...

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
3 people out of 3 found this review helpful.

Wonderful service

The service organization is on top of it. I had been using the dealers service off and on for 7 years, but routinely as needed in the last few years. The professionalism and use of tech to communicate and keep me informed gets better and better. Good work. They’ve earned my trust.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Salesman misrepresented condition of vehicle

They say on their ad that every preowned vehicle goes through a multi point safety inspection, a reason we went there. And when pointed to concern on possible oil leak in engine the salesman, Areyan, said it was a possibly two things but not a big issue. And again said how this care is in great shape. Feel he misrepresented the vehicle condition (was convincing) and took advantage of the inexperience of a 22 year old that he was aware had limited funds. Less than a week after purchased after the salesman said there was really nothing to worry about, this car needed $1400 worth of work to replace timing belt leaking water pump sway bars and cam seal. Extremely disappointed in this reputable dealer. It is understood that the car is purchased as is but needing $1400 worth of work in less than one week after purchase shows the quality or lack of quality of the multi point inspection.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
3 people out of 3 found this review helpful.

FANTASTIC CAR BUYING EXPERIENCE

Frank and the staff at Ken Garff were amazing!!! They were extremely accommodating and helpful! I would definitely recommend them if you are in the market for a new vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service completed, polite workers, thank you all.

Happy to continue coming to Ken Garff for service. I feel that I can always depend on excellence here. Feel well taken care of here and after a visit I am content that my car is in good shape.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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A Great experience!

Mo was released helpful and I was very attentive. Will be definitely buying a car from them again. He was also friendly and worked with us. Thanks Mo!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great help.

Great people. Very friendly. They were very good to work with. Tony P the service manager is great. I would go back there again. Hope I do not need to do so.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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They are a great Dealership. They work very hard

I have a Genesis I only gave them a 4, because: When I bought the car I was told I would receive a mini car detail whenever I came in for service. Now they tell me they are not set up to do that. They say they Listen, but only when it suits them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great experience at Ken Garff Hyundai

Just bought a new Hyundai Kona and it was a great experience. Sean my sales guy was friendly and not pushy at all. Robert the finance guy was easy to work with and treated me well. I highly recommend Ken Garff Hyundai downtown!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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