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Ken Garff Honda Downtown

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (253 reviews)
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:00am–6:00pm
Tuesday 8:30am–9:00pm 7:00am–6:00pm
Wednesday 8:30am–9:00pm 7:00am–6:00pm
Thursday 8:30am–9:00pm 7:00am–6:00pm
Friday 8:30am–9:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday Closed Closed
2024 state dealer award
View 7 awards
2024 state dealer award 2014 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2015 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (253 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Very Satisfied!

Ken Garff met our expectations, and more. We were greatly pleased with everything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Happy Customer

Brandon is the best!!! We just purchased not one but TWO Honda cars from them. BEST SERVICE EVER!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we noticed that you gave us a one-star review but you left positive comments about your experience. Is there anything we could have done to make your experience better?

New Pilot

Shopped every Honda dealer in Utah. Prices were not all that different. I felt like Dave understood where I was coming from and didn't try to pressure me into something I didn't want or try to hurry me. The dealership was great, now we'll see if the vehicle lives up to what I've been lead to believe Honda's are.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mike Coleman is the Best!

Once again, Mike Coleman made my experience of buying a new car super simple. He took the time to teach me all the bells and whistles of my new Honda Odyssey. This is the third car I've bought from Ken Garff Honda Downtown. Each time I have used Mike Coleman. He sure is great! He doesn't pressure you into buying a car that you don't want. Overall I love getting a new car and Mike maks it all the more enjoyable. Thanks again Mike! As for the dealership. I've been there several times to have my car serviced. I love the space that they've set up for working. I can do my job remotely if I have to and I love how I know I can work there while my care gets a tune-up. I love that location.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service with a smile

Corbin, Jake and crew were outstanding to work with. Friendly, knowledgeable, and very accommodating. Great job all!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Found me my exact car

Great people loved the friendly helpful no crap attitude. Got the price i liked over the phone b4 i even set foot on the lot then they went and traded with another dealer to get me my exact car I wanted.. it was the end of the year and what i was looking for was very hard to find. Love the car oh and they dont mess up your paint job by sticking there logo on your car just plate frames if you want them..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service department

I always feel secure in buying and servicing my cars at Ken Garff Honda downtown. Buying a car here is as stress free as possible, with great prices and no pressure. One of the best reasons to buy from them is the great service department. My latest visit was very pleasant, with Kandice keeping me informed and explaining everything to me. They have always been very friendly, professional, and efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Best car buying experience I ever had

This was the best car buying experience I ever had. Salesman Mark Mamulski was very friendly and knowledgeable and put NO pressure on his customer "Me", same go for the manager there. Thank you and I will definitely go back there the next tine I needed another car

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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New Car Buyer

It was the best car buying experience we've had. Brandon Crapo our salesman made the process painless and helped us with many of the computer settings.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Outstanding Sales Experience

Jacob and Chris did an outstanding job. We were woefully upside down in a vehicle, but they managed to give us enough on the trade in to get into the vehicle we needed. Great Dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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