Reviews
Repairs on 2000 Ford Ranger
The repairs were completed on time and everything was fixed. Service advisor was very helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jay, We are so glad that you enjoyed your visit with us! Thank you for the 5 Star review and we look forward to seeing you again soon!
Great Experience
The salespeople were very kind and not pushy. They worked together as a team to meet my needs. You can tell they were not commissioned and were more interested in finding the right vehicle at payments that were acceptable. I enjoyed the people I worked with in the process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Chris, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
Fort Mill Ford
Customer Service was outstanding and repairs were done right the first time
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for taking the time to notice those efforts and for leaving such an awesome review! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Oil change
I found the Service Rep to be friendly and courteous. I had to wait while he processed the lady in front of me. Was wondering why the other 3 service reps would not put down their coffee and process me. My appointment was for 7:30 am, first oil change of the day. I had arrived at 7:15. It was 8:35 before they took my truck in the shop to service. So now what should have been only an hour, took 2. My time is as valuable as theirs, so my thoughts are, why make appointments if the dealership will not honor them. In addition, I don?t believe my tires were rotated. I had cleaned them the day before with tire detailer and when I got the truck back, there were no signs that the tires were handled in any way.
- Customer service 3.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Scott, thank you for sharing this recent experience with us. We work hard to provide each of our clients with the highest caliber of customer service and quality of work you can trust, but it sounds like we let you down. Please give us a call at (803) 948-8202 and we will do our best to make this better. We hope to hear from you soon.
Terrible experience
We had a bad experience at Fort Mill Ford. They take every opportunity to bill diagnostic charges that are not necessary. Goodyear diagnosed our problem (bad PCM Module) with a 1 hr. diagnostic charge ($125) but could not repair because it required Ford to program the new part. Fort Mill charged 3 hrs. diagnostic charge (over $400) to come to the same conclusion. Once new PCM module was installed, this resulted in the AdvanceTrac light on the instrument panel staying on. This was the first time this had ever happen and we figured it was related to the new PCM module. Fort Mill wanted to charge another 1 hr. diagnostic charge regarding the AdvanceTrac rather than contact Ford Tech Support for help. We refused to pay. They finally contacted Ford. When we went to pick up the car, you guessed it, the AdvanceTrac light was still on. They called Ford again and it was finally fixed. It was all about properly reprogramming the new PCM module. How long did they have our car? Over 2 weeks. We were not pleased.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Service
Dave, as usual, looked after the service and did a great job.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We really appreciate your feedback! We hope to be of service to you again! Take care!
Fort Mill Ford
Very friendly Customer service. My salesman, William Kennedy was awesome. Hassle free and very knowledgeable through the whole buying process. I would highly recommend this dealership to anyone. I will use this dealer again, when I need another vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
HORRIBLE experience
We dropped off our car on Friday to be repaired for some issues we were having with it. Because of the incredibly high price they were quoting us, we decided to go with another mechanic to give us a more fair price. It is now Wednesday, the mechanics at Ford have literally done nothing to my car besides check it, and I have been waiting an hour and 45 minutes to PICK UP my car. They can't take the time to simply pull my car to the front and hand me the keys. So no, I will never be coming here again. My time is more valuable than how they have been treating it.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Anna, we are sorry to hear about this experience with us. Customer service is a priority for our dealership, and we hate to hear that we dropped the ball on this. We never want to keep our customers waiting without communication. Please reach out to our GM, Charles Hutto at 704-377-8877 if there is anything we can do to resolve this issue. -Your Fort Mill Ford Team
CMax recall and service
Frank did a great job and got back in a great time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Todd Holben, we're so glad that we were able to go above and beyond your expectations! Thank you for taking the time to give Fort Mill Ford a positive review!
Ford Explorer
Lou provided excellent service! Quick, painless and we got exactly what we wanted for a terrific price!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Steven Zampano, Thanks you so much for the great review! We are glad Lou made your visit enjoyable at Fort Mill Ford. If there's anything further we can do for you, we are happy to help!