Reviews
Write a reviewGreat buying experience
I just bought a new F-150 from Gary Cyr. Gary is a all real pro and was very helpful in helping me wade through all the options and find just the right truck for me. Overall a great buying experience. This is the second truck I've purchased from Les Stumpf Ford and I give them my highest recommendation.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tom, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Buy your vehicle and BEWARE poor service
Buy your vehicle at LES STUMP and BEWARE of any customer service that will follow. Once they get you out the door you are as good as gone! My experience with KIM in Service at Les Stump was extremely unpleasant. Initially she promised a rental car during Recal work on a Ford Edge for the brakes. We arrived for the appointment and there was no rental car avaliable due to the EAA. When I schedule the appointment with KIM nothing was mentioned (1st error) When I rescheduled with KIM I called to confirm 1 day in advance with KIM at which point she personally confirmed the appointment. When we arrived it was scheduled for the day I arrived so I had missed the appointment at which point KIM's customer service was non existent. She never once apologize and was rude and unaccommodating. She said "nope" we cant get you in for tomorrow. I am a 23 year customer service representative for a fortune 500 company and this was very poor
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rachelle, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. Please reach out to us at (920) 731-5211 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
Les Stumpf Ford Quicklane
They got me in quick and did a great job! Very Friendly service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
millworkert
You folks always treat me well, you could include a car wash when your vehicle gets serviced tho
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
You fixed my recall problems in a timely fashion and did an excellent job.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Richard, thank you for taking the time to leave us your response to our Staff's outstanding service! At Les Stumpf Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
lawerence veeser
I received the type of service that I came to expect whenever I go to Les Stumpf Ford .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lawerence, we appreciate your feedback of our Staff's outstanding service! At Les Stumpf Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
Customer
I just had an oil change, tire rotation and new key made. Everything went very well, check in was smooth and quick and the wait for the car was reasonable. Waiting are was clean and nice.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Philip, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope you continue to choose Les Stumpf Ford for all your vehicle needs! Take care!
.Mrs. Donna A. Dudek
Our salesperson was excellent. Very friendly and knowledgeable. Explained every thing very well. Did all paperwork in a timely manner. I would recommend and the dealership to anyone which I have already.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Air Bag Replacement
Mike was friendly and courteous. Got in on time, and the car was still clean when the work was done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bought a new Truck
I purchased a new F150 from Gary Syr, who was my sales person, He went out of his way to assist me in getting the right vehicle with the options I wanted at a good price. thanks again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase