East County Preowned Superstore

Redirect your business elsewhere. We were conned by Marcos and Karl -- be careful. Marcos and Karl offered us a price on a car that they said would not change (in writing!), so we spent money on a pre-purchase inspection with a third party mechanic, which Marcos and Karl knew about and agreed to. The inspection cost me $175. This inspection revealed some problems with the car, including that the main control knobs for the screen don't work. Karl and Marcos came back to us saying they would fix the issues, and we said okay. Then after a day they told us it was actually too expensive to fix, and they could no longer honor us the same price. A little disappointing since they said the price wouldn't change, but we understood to some degree. We asked, though, that they at least refund our inspection money since they're using the knowledge from it to fix the car and sell for a higher price. We contacted them several times offering them a chance to rectify this. They ghosted us. We've reported them to the BBB and want to warn you not to work with East County if you are looking for an honest experience.

As a generl manager of a superstore, Karl Albright or Carl Albright whatever his oficial name is should have the management ability to act as a manager and handle customer in a professional way. Not sure how he got to this position but he is definalty not qualified as GM of a dealship. No wonder the rating in this store sucks. The leadership is weak, the GM is cone artist and the way they treat their customers is beyond horrible. If Masood Khoroshi as president of East County Preowned really wants to keep his doors open, he must eliminate this GM.

Great service provide me all that I needed and more than what I expected thank you

I think this dealership states on their site that they were rated high as an independent car dealer. Well, I don't know how they got that. I think this is wrong, these people don't even have the courtesy to call people back. I think if you are not a top tier credit person, they will just ignore you.

Excellent sales man, he was able to help both me and my wife find cars that matched the needs of what we wanted.

Very good service and genuine care for the want and needs of their customers, James Duque is amazing!

Good attention, very friendly tried their best to fit our needs. Will recommend this dealer

I'm very happy right now I'm going home with a new car thank you I appreciate you guys

I had a great experience with James. As a first time car buyer he was patient and very knowledgeable of the entire process. He was not pushy and overall has a great sense of calmness that every car buyer needs. James made this a memorable experience hands down! I highly recommend James Duque.

Had an incredible time working through the process of getting my car with James Duque and Pouria K.