East County Preowned Superstore

Interesting dealership, appears to have a lot of good vehicles. However, the back and forth over the internet indicates some interesting details. Apparently, the dealership adds on a GPS tracker that costs about $1000. According to the GPS provider, this is the high end of the cost for the tracker. Also, the tracker costs $20.00 per year to maintain your account. I was contacted by two different sales people, one very nice, the other was not pushy but to me, it was interesting that I had two people involved in the potential transaction. I did like the vehicle and it is unfortunate that it was sold before I could make arrangements for it. Additionally, I would think that a smart salesperson would review the parameters of the vehicle I was searching for and offer other potential vehicles for sale on the lot.

Friendly folk but salvaged title cars for sky high prices definitely wasn't what I was told and on top of that couldn't even test drive the car I wanted cause it wasn't ready and they also wanted to run my credit score just to test drive which is a red flag

He was quick and to the point made the process very easy and explained everything nicely.

Nice experience and they help me getting a good deal and easy monthly payments, Thanks to James Duke and Pourie

I had a preapproval from capital one I went to the dealer picked out the truck i wanted they ran my credit asked how much down payment I could put down and now they don’t respond to me. Very poor customer service. Waste of my time

Redirect your business elsewhere. We were conned by Marcos and Karl -- be careful. Marcos and Karl offered us a price on a car that they said would not change (in writing!), so we spent money on a pre-purchase inspection with a third party mechanic, which Marcos and Karl knew about and agreed to. The inspection cost me $175. This inspection revealed some problems with the car, including that the main control knobs for the screen don't work. Karl and Marcos came back to us saying they would fix the issues, and we said okay. Then after a day they told us it was actually too expensive to fix, and they could no longer honor us the same price. A little disappointing since they said the price wouldn't change, but we understood to some degree. We asked, though, that they at least refund our inspection money since they're using the knowledge from it to fix the car and sell for a higher price. We contacted them several times offering them a chance to rectify this. They ghosted us. We've reported them to the BBB and want to warn you not to work with East County if you are looking for an honest experience.

As a generl manager of a superstore, Karl Albright or Carl Albright whatever his oficial name is should have the management ability to act as a manager and handle customer in a professional way. Not sure how he got to this position but he is definalty not qualified as GM of a dealship. No wonder the rating in this store sucks. The leadership is weak, the GM is cone artist and the way they treat their customers is beyond horrible. If Masood Khoroshi as president of East County Preowned really wants to keep his doors open, he must eliminate this GM.

Great service provide me all that I needed and more than what I expected thank you

I think this dealership states on their site that they were rated high as an independent car dealer. Well, I don't know how they got that. I think this is wrong, these people don't even have the courtesy to call people back. I think if you are not a top tier credit person, they will just ignore you.

Excellent sales man, he was able to help both me and my wife find cars that matched the needs of what we wanted.