Skip to main content

East County Preowned Superstore

(392 reviews)
2022 consumer dealer award
View 3 awards
2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(392 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of East County Preowned Superstore from DealerRater.

Want to share your experience with this dealership?

Write a review

WORST EXPERIENCE EVER, DONT GO THO THIS PLACE they run my credit make all the paperwork to find out that the truck that I was interested in had sold days before, truck stills showed up on their website as in stock truck is still at the lot, It’s incredible that I was dealing with the general sales manager Aziz and a vendor Juan and manager didn’t know that that truck was already sold. They just wanted to make a deal on something.

WORST EXPERIENCE EVER, DONT GO THO THIS PLACE they run my credit make all the paperwork to find out that the truck that I was interested in had sold days before, truck stills showed up on their website as in stock truck is still at the lot, It’s incredible that I was dealing with the general sales manager Aziz and a vendor Juan and manager didn’t know that that truck was already sold. They just wanted to make a deal on something.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

WORST EXPERIENCE EVER, DONT GO THO THIS PLACE they run my credit make all the paperwork to find out that the truck that I was interested in had sold days before, truck stills showed up on their website as in stock truck is still at the lot, It’s incredible that I was dealing with the general sales manager and he didn’t know that that truck was already sold. They just wanted to make a deal on something.

WORST EXPERIENCE EVER, DONT GO THO THIS PLACE they run my credit make all the paperwork to find out that the truck that I was interested in had sold days before, truck stills showed up on their website as in stock truck is still at the lot, It’s incredible that I was dealing with the general sales manager and he didn’t know that that truck was already sold. They just wanted to make a deal on something.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Show full review

Terrible communication. Can’t trust this outfit. Manny is a liar and would not recommend to anyone.

Terrible communication. Can’t trust this outfit. Manny is a liar and would not recommend to anyone.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Show full review

Sold is a lemon had to put over 2300 into the engine less than 60 days after buying and conveniently after the 30 day limited warranty expired. Never again! Worst car lot ever.

Sold is a lemon had to put over 2300 into the engine less than 60 days after buying and conveniently after the 30 day limited warranty expired. Never again! Worst car lot ever.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review

Interesting dealership, appears to have a lot of good vehicles. However, the back and forth over the internet indicates some interesting details. Apparently, the dealership adds on a GPS tracker that costs about $1000. According to the GPS provider, this is the high end of the cost for the tracker. Also, the tracker costs $20.00 per year to maintain your account. I was contacted by two different sales people, one very nice, the other was not pushy but to me, it was interesting that I had two people involved in the potential transaction. I did like the vehicle and it is unfortunate that it was sold before I could make arrangements for it. Additionally, I would think that a smart salesperson would review the parameters of the vehicle I was searching for and offer other potential vehicles for sale on the lot.

Interesting dealership, appears to have a lot of good vehicles. However, the back and forth over the internet indicates some interesting details. Apparently, the dealership adds on a GPS tracker that costs about $1000. According to the GPS provider, this is the high end of the cost for the tracker. Also, the tracker costs $20.00 per year to maintain your account. I was contacted by two different sales people, one very nice, the other was not pushy but to me, it was interesting that I had two people involved in the potential transaction. I did like the vehicle and it is unfortunate that it was sold before I could make arrangements for it. Additionally, I would think that a smart salesperson would review the parameters of the vehicle I was searching for and offer other potential vehicles for sale on the lot.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Friendly folk but salvaged title cars for sky high prices definitely wasn't what I was told and on top of that couldn't even test drive the car I wanted cause it wasn't ready and they also wanted to run my credit score just to test drive which is a red flag

Friendly folk but salvaged title cars for sky high prices definitely wasn't what I was told and on top of that couldn't even test drive the car I wanted cause it wasn't ready and they also wanted to run my credit score just to test drive which is a red flag

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

He was quick and to the point made the process very easy and explained everything nicely.

He was quick and to the point made the process very easy and explained everything nicely.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Show full review

Nice experience and they help me getting a good deal and easy monthly payments, Thanks to James Duke and Pourie

Nice experience and they help me getting a good deal and easy monthly payments, Thanks to James Duke and Pourie

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
0 people out of 0 found this review helpful.
Show full review

I had a preapproval from capital one I went to the dealer picked out the truck i wanted they ran my credit asked how much down payment I could put down and now they don’t respond to me. Very poor customer service. Waste of my time

I had a preapproval from capital one I went to the dealer picked out the truck i wanted they ran my credit asked how much down payment I could put down and now they don’t respond to me. Very poor customer service. Waste of my time

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review

Redirect your business elsewhere. We were conned by Marcos and Karl -- be careful. Marcos and Karl offered us a price on a car that they said would not change (in writing!), so we spent money on a pre-purchase inspection with a third party mechanic, which Marcos and Karl knew about and agreed to. The inspection cost me $175. This inspection revealed some problems with the car, including that the main control knobs for the screen don't work. Karl and Marcos came back to us saying they would fix the issues, and we said okay. Then after a day they told us it was actually too expensive to fix, and they could no longer honor us the same price. A little disappointing since they said the price wouldn't change, but we understood to some degree. We asked, though, that they at least refund our inspection money since they're using the knowledge from it to fix the car and sell for a higher price. We contacted them several times offering them a chance to rectify this. They ghosted us. We've reported them to the BBB and want to warn you not to work with East County if you are looking for an honest experience.

Redirect your business elsewhere. We were conned by Marcos and Karl -- be careful. Marcos and Karl offered us a price on a car that they said would not change (in writing!), so we spent money on a pre-purchase inspection with a third party mechanic, which Marcos and Karl knew about and agreed to. The inspection cost me $175. This inspection revealed some problems with the car, including that the main control knobs for the screen don't work. Karl and Marcos came back to us saying they would fix the issues, and we said okay. Then after a day they told us it was actually too expensive to fix, and they could no longer honor us the same price. A little disappointing since they said the price wouldn't change, but we understood to some degree. We asked, though, that they at least refund our inspection money since they're using the knowledge from it to fix the car and sell for a higher price. We contacted them several times offering them a chance to rectify this. They ghosted us. We've reported them to the BBB and want to warn you not to work with East County if you are looking for an honest experience.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Show full review
See all 392 reviews