Reviews
great
I give these guys 5 stars because they were friendly and honest. That made the whole process of buying a car much easier. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your 5 star rating! We are honored to have earned your business. It was a pleasure assisting you with your purchase and making the car buying experience easy for you. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager
Excellent service from Derrick and the whole staff!
The price and the staff was great. Derrick was very pleasant and made sure we were completely satisfied! I'm bringing my wife the purchase a car soon.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Bourne's Auto Center for your pre-owned vehicle. We appreciate you taking the time to review your experience. Derrick appreciates your recognition and looks forward to assisting your wife with her purchase. If you have any questions please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager
Excellent Dealer
In February 2017 I bought a Toyota Yaris, and have had one visit to their service Department. I would buy a car and have service with this dealer again. They accommodated my needs in every way. I have recommended this dealer to a friend who was looking to buy a car, and would recommend them to you. They have no hassle pricing on car sales. Their Service Department gives a 10% discount to verifiable AAA members.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and for your amazing 5 star review. We appreciate you taking the time recognize our amazing service team and our AAA certification and discount. Your recommendation is extremely important and much appreciated. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager
Excellent!!
Derick was my sales person and he helped me get the best car for the best price. The car was great and he helped me with everything. No complaints. Excellent service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write your amazing review and award us with 5 stars! We are honored to have earned your business. Derrick appreciates your recognition and it was his pleasure assisting you with your purchase. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager
OK to BUY but DON'T trust the service or body shop
I am so done with this place so after a 2-page letter to the general manager and owner, I will keep this short. Their service department are not to be trusted and the body work is horrendous. The same paint job was done two times with the same "orange peel" effect (common when the paint has been contaminated). This must be their standard. The purchase process was fine but my advice is to take a vehicle you are interested in purchasing to your own trusted mechanic for a full inspection. STAY AWAY from service and body work at Bourne's.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I am sorry we were unable to live up to your expectations. Our body shop performs 100 major collision repairs per month with almost all of the insurance carriers in Massachusetts and have virtually no returns for quality. The "orange peel" you pointed out to us was evident throughout the whole car much of which had never been painted. Every car is expected to have some level of this even out of the factory. Keep in mind this vehicle was 4 years old and had 69k miles on it, so it would not be expected to be perfect. I reached out you personally after reading your letter, agreed to repaint your hood and reimbursed you for a repair performed at another dealership. We repainted your hood, free of charge and provided you with a replacement vehicle. When you picked up the car you were happy with the repair. Some two weeks later we received this review. I again reached out to you and totally you I would pay to have the vehicle repainted at a shop of your choice, I never heard back. Michael Kelley General Manager
Car shopping made as easy as it can get
We were not sure what type of veh we wanted . the sale rep show us many option and let us test drive several that we liked and when he felt he knew what we were looking for he guides us to the vehicle We bought . He paid attention to detail
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Bourne's Auto Center for your pre-owned vehicle! It was a pleasure assisting you with your purchase. We are thrilled you enjoyed our "No Hassle" pricing and customer service commitment and our large inventory. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager
Mercedes CLA
Kenny was awesome and I love the car! Customer service was super easy and everyone seemed to really enjoy what they were doing. Recommend for sure!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
WOW! Thank you for your amazing 5 star review. We are thrilled you are loving your Mercedes CLA! Kenny is fantastic, we are fortunate to have him on our team. He appreciates your recognition and recommendation. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager
Quick and Efficient Customer Service
Great inventory and customer service. Mario was awesome! Took care of everything from the initial test drive through the final deal efficiently. Great buyer experience !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and for taking the time to review your experience at Bourne's Auto Center. Mario appreciates your recognition he is an amazing member of our team and we are fortunate to have him. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager
Great experience
It was a great experience overall. I worked with Kenny who was very helpful without being the slightest bit pushy, Happy with my new car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It was our pleasure assisting you with the purchase of your pre-owned vehicle! We are honored to have earned your business and your amazing 5 star review. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager
Very satisfied with car and Kenny
Very satisfied with the Toyota Rav4 my wife and I bought from Bourne. Also very happy with the service provided by Kenny. Nice guy, handled all the things that needed to be handled with our car. He also patiently showed us all the knobs and buttons in the car, so we know how to operate the car without fumbling later on to find where the wiper knob is or where the button to adjust the side mirrors. Fair pricing on the car, without having to negotiate. Also no pressure as is normally with other used car salespeople.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Bourne's Auto Center for your pre-owned Toyota Rav-4! Kenny appreciates your recognition and amazingly kind words. The experience you described is exactly what every customer should expect when purchasing or shopping for a vehicle at our dealership. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager