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Toyota of Bedford

(875 reviews)
Visit Toyota of Bedford
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
New (888) 790-2629 (888) 790-2629
Used (877) 549-0576 (877) 549-0576
Service (877) 875-7608 (877) 875-7608

Reviews

(875 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Bedford from DealerRater.

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Very pleasant ni hassle or hidden fees car was clean

Very pleasant ni hassle or hidden fees car was clean inside and out-saleman davon was great

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback. We're glad our team took good care of you and that you were happy with the clean car and transparent process at Toyota of Bedford.

experience was great, no hassle, great salesman davon

experience was great, no hassle, great salesman davon pricing was best I saw in researching this particular vehicle online

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're glad to know our team provided you with a hassle-free experience and competitive pricing. Thank you for choosing Toyota of Bedford.

I would totally recommend this place 100% very great

I would totally recommend this place 100% very great staff communicative and very professional, overall they where very helpful through this process and explain everything to the max.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your recommendation and are happy to know our team made your experience smooth. Thank you for sharing your feedback with us at Toyota of Bedford.

I had a great experience buying my Prius at Toyota of

I had a great experience buying my Prius at Toyota of Bedford. Alicia was friendly, knowledgeable, and made the process easy from start to finish. She answered all my questions and made sure I felt confident about my purchase. I’m really happy with both the car and the service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very pleasant purchasing experience with Toyota of

Very pleasant purchasing experience with Toyota of Bedford. Joel was a fantastic salesman and ensured that the entire experience was as simple and easy as possible. I’ll definitely be going back for my next purchase!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I would definitely recommend Toyota of Bedford.

I would definitely recommend Toyota of Bedford. The team was very pleasant to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Mark was super helpful with our vehicle purchase.

Mark was super helpful with our vehicle purchase. From Florida, this was the only dealer that had the trim and color we wanted available. Mark kept us informed throughout the factory to dealer deliver process. He made the final sale, after traveling 1100 miles, as quick as possible with all paperwork already prepared and ready to sign.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're glad our team could assist you with your vehicle purchase and ensure a smooth process. Thank you for choosing Toyota of Bedford all the way from Florida, and wishing you safe travels in your new ride.

Had to redo this review because of everything I've dealt

Had to redo this review because of everything I've dealt with so far buying the 2 year old vehicle from a "Penske certified" dealer. First they went over how they did their multipoint inspection to make sure the vehicle was in top condition. First terrible experience was having to wait over a month for them to inform me of the documentation penndot required to issue a registration. I had to call multiple times for them to even let me know this info. I was never called or informed. Second terrible experience, after I finally got my inspection, the dealership informed me that the driver side CV axle outer boot was ripped (and half as* repaired with silicone) that I need a new battery (would only charge to 12.3 volts and is supposed to 12.6) and also my driver side strut boot was leaking ( which I found the boot clamp was not there so the boot has come off the lip) All this within a month of buying the car. I suggest to not buy a used car here unless you get them to put it on a lift and look at it yourself. They will just ignore you and refuse to answer the phone or call back. Sell you a messed up car and then act like it wasn't like that. Again the car was only 2 years old and I already have to put almost 1000$ into it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, Your feedback is important to us here at Toyota of Bedford, and I would appreciate the opportunity to speak with you to address your feedback about your recent car-buying experience with our Sales Team about the level of customer care and communication that you have encountered regarding the registration of your vehicle. Please email me with your preferred contact information. Thank you, Mike Press General Manager Toyota of Bedford mpress@penskeautomotive.com

Consumer response

We spoke on the phone and did not come to the same conclusion of what I'd refer to as good business practices. I understand the contract, but that does not make a known "eventual" repair on a vehicle without saying anything, good business. The 1600$ in repairs, but I'm glad I could drive the car safely off the lot.

Welcoming Professional Knowledgeable Courteous

Welcoming Professional Knowledgeable Courteous Accommodating Patient Answered all my questions Negotiable Inviting Respectful Friendly Followed up

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review of Toyota of Bedford. We're pleased to hear our team met your expectations.

Alex was very informative, worked hard to get me the best

Alex was very informative, worked hard to get me the best deal in my new car and trade in. The overall experience was fantastic at Toyota of Bedford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.