Reviews
Awesome Buying experiance
From walking into the cool design showroom complete with expresso and comfy furniture, my experience was a pleasure. Julian my salesmen and Nicole in the finance department made this experience actually fun.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Rosita, that is exactly how it should be! Purchasing a car doesn't have to be long, tiring, and constantly on the defense. As you experienced at Gunther, Julian and Nicole were able to make your visit fun by catering to your needs and giving you exactly what you're looking for. Thank you for placing 5-stars next to the Gunther Volvo name!
good salesman and good services
good salesman and good services i do recommend other people to buy or lease from vw dealer special from same salesman i got my cars before thanks .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Awney, a good salesman, good service, and overall good experience with the Gunther Volkswagen Coconut Creek team. Thank you for making your recommendation to our dealership and leaving us your review.
Amazing people that work there
Larson is the best!!! Would 100% recommend getting a car here. I love my new car and love him, my second time coming back here for a new car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ashleitipton, your 100% satisfaction and recommendation is amazing to receive. We couldnt be more happy to know you love your new car and the experience Larson provided to you. Thank you so much for your 5-stars and review!
Larson is #1 for a reason!
This dealership had the best prices in the state of Florida for a 2018 Tiguan SEL, hands down. I visited, called, and compared prices at many of them before making my way over. Larson, our salesman, was willing to go above and beyond to make a deal with us. He worked hard to get us at a number we were comfortable with and oversaw the entire deal until we drive off of the lot. Would definitely recommend this dealership and Larson!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Cady, it is so great to hear that you were able to shop around the South Florida area and find that Gunther has the largest savings of them all! Finding Larson was the cherry on the top. He was able to oversee the entire transaction making sure you received everything you asked for. We are thrilled that you found us and cannot be more happy with the experience we were able to deliver to you. Thank you for stopping by!
Good experience
After my car stopped on the highway, they check my SUV top to bottom didn't find the cause but update the system to make sure that is wouldn't happened again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
RUSONDA, your safety is of great importance to us! You can drive with confidence knowing that your vehicle is in good hands with the Gunther Volvo Cars Coconut Creek team. Thank you for stopping by for service and for leaving us your review.
Amazing Service
We drove up to Gunther from Miami because they were the only dealer who had the color combination we wanted. When we arrived we found out they had the car driven over from Delray before we arrived. We were delighted. Sergio was a no games salesman and we really enjoyed our experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
LDOMI006, thank you for making the drive out to our dealership and allowing us to take care of you in your purchase for a Volvo. It sounds like everything worked out in your favor and Sergio's amazing customer service was just the icing on the cake. We appreciate you sharing how much you enjoyed our services and thank you for choosing Gunther Volvo Coconut Creek.
Great experience as always!
Scott Dubinsky is extremely professional, no games, and helps you get the best deal. He was so helpful explaining all the new tech stuff on my new vehicle. I will be dealing with him again!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Vivpr015, as always our team is dedicated to serving you with the best experience possible through our professionalism, no-games business practices. Scott demonstrated this to you by helping to deliver you a great deal and explaining all the new tech features included in your new Volkswagen. It's a pleasure to review your review and thank you for your 5-stars.
I went in to get the a/c repaired
I went in the get my a/c repaired but after picking the car up I got a low battery charge warning. I tried to speak to someone all day the following day and had no return call. I drove the car back to the dealership on my way home from work. Thanks to Alicia, they took a look right away. It ended up that they replaced the battery. I find it odd that the very same day the a/c was fixed that the battery went bad. It was the end of the day on Friday when all was fixed and no one really explained what had happened. I am happy that the warranty covered everything.
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Suzanne, during your first visit to repair your AC, your technicians reported everything had gone smoothly. Your AC system was experiencing a leak within the evaporator which was then completely removed, replaced, reinstalled, and re-tested in order to ensure proper AC operations. In regards to your battery concerns, unfortunately there just isn’t a warning when a battery is about to fail. Nonetheless, we are so happy to hear that your warranty was able to cover each visit and that Alicia took great care of you throughout your entire expereince at our service center. If you should have any additional concerns or questions in regards to your visit with us, please contact our service center who would be more than willing to help!
SERVICE MANAGER HAD A BAD DAY!
brought my 2019 volvo in for service to this location after having done business with them in the past. service thec was 15 mins late for the appointment... of course I was 10 mins early...put my car in for service and I was aggressively told NO LOANER CARS unless its a warranty repair... I even mentioned to the service manager that i have rental reimbursement for $50 a day. after getting a real bitter feeling and the manager throwing out big names of the owner and the General manager, I headed the advise of the service manager to take my business "down the street" to Weston Volvo. HAPPY to say for me I called and made an appointment with Weston Volvo the second question they asked me "would you like a loaner car... I couldn't believe how i was talked down to at Gunther, and I will not be bringing any try to ruin your customers and try to put a smile on every persons face :)
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Sadgunthercustomer, it's unfortunate to hear that you were unable to complete your entire service visit with us. We appreciate you taking the time to express your feedback and share your experience at Gunther. You recently came in to have your 10K mile service completed. We explained that we do not provide a loaner vehicle for basic maintenance due to the fact that they usually run less than two hours to complete. As your vehicle was being taken back for service, your advisor contacted the shuttle driver to give you a ride to Starbucks (per your request). This is when you decided to have your vehicle returned back to you and taken elsewhere. We understand your frustrations for not being able to receive a loaner, but please know that every dealership varies in their loaner policies depending on the number of vehicles in their fleet and availability at the time of the request. With a limited amount of loaners available, we offer Enterprise Rental on-site at a reduced rate of $35.00 per day for customer convenience. We hope this helps to clear things up and provide you with our side of the story. We thank you for your time and Happy Holidays.
nail in tire
Immediately took care of nail that arrived in my tire from delivery. My sales rep and the company in general and shown me what great customer service is so far!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Victoria, as you experienced, Gunther makes dealing with those pesky nail-in-your-tire moments such a breeze. Thank you for showing your gratitude for how wonderful our sales and service departments have been to you.