Airport Marina Honda

Because I do not drive very much anymore, my sales representative, Nick, suggested that I get my first service done after six months instead of waiting until the odometer reached the point where service would be required. I knew that my first service was complimentary, so I drove back to Airport Marina Honda. My service advisor, Manny, was quite sure that waiting for the vehicle would not be a problem since they weren’t very busy. I went into a comfortable customer lounge inside the showroom and worked on some sewing while I waited. The work was completed very quickly, I received my paperwork, and drove home. I explained to Manny that for anything other than just an oil change, I would probably revert back to Scott Robinson Honda in Torrance for my service because I live in Redondo Beach and can get back-and-forth to that dealership’s service department by taking a direct bus that has stops just one block from home. I enjoyed seeing the video of the undercarriage and engine compartment (glad my filters were still clean). Polite, no-nonsense service department personnel were a pleasure to experience. Sure wish it were more concentrated to have ALL my service done here!

I have serious concerns about the invoice for my last visit. It looks like I was charged for double-scheduled and unnecessary maintenance services. I was even billed for a service that had already been done. I’ve called several times and left messages, but no one is responding—very frustrating experience.

Great service. Took the time to go over everything and explain. Took a video of the service that they were performing.

Good timely repair, didn’t have to wait long, relaxed in the waiting room with coffee

My family and I have bought cars here several times and we will no longer be doing business here because of the dishonest behavior by their manager Bijan Rezapour. We came in with a valid KBB offer - an appraisal was completed by Salesman Nick where he said the car is in great shape like new matched my original submission exactly. However 40min later after Bijan Rezapour comes to us with a screenshot from KBB saying the car is only worth $20k because the "vin #" changed things. He refused to show us the full detailed report and just said he couldn't reach the same instant cash offer number. After discussing with kelly blue book and other dealers it was brought to my attention that Bijan intentionally put down my car as fair/poor and refused to show me the entire report to show the sketchy practices he was doing. I've reported to kelly blue book and was told the following. "As part of our commitment to transparency and fairness, Participating Dealers are required to honor the Instant Cash Offer generated based on the information and conditions you provided." The VIN # would only change the value of my car if my car report history showed any accidents or damages which there are none. It would have been great to been able to have completed this transaction at airport marina because they are our local dealer to our entire family, but I will be informing all family and friends to be weary of this location specifically because of Bijan. Nick was really thorough on the appraisal and a pleasure to work with initially, it's just unfortunate he works under Bijan.

Many employees walking about all of whom are very courteous. I required but an engine diagnostic and it was thorough verified by aq written report. Your service representative was knowledgeable and toke the time to ex[plain the problems. There was no undue pressure as I require time to access the cost of repairs versus the value of my 22 year Honda Accord: repair or replace? Surely over the years I shall continue to do businesss with Honda Airport Marina. Thanks.

The service team here is fantastic! I’m taking my Pilot on a long summer road trip and so I decided to bring it into Airport Marina Honda for a tune up. The scheduling process was super easy. The day of the appointment Jeff and his service team were quick and super thorough. Plus they made a cool video for me showing everything they’d checked and taken care of. My Airport Marina Honda experience was wonderful. I’ll be back!

I love this dealership. Especially the service department. Pedro was my most recent Service Advisor. He was awesome! He kept me updated on what my car needed and always has a smile and is friendly to work with.

Manny was great! Very friendly and helpful without being pushy. Never sold me on any services I didn’t think were necessary - just the facts and some helpful advice. Best dealer in the area!

I received excellent service with Manny! Very grateful for the friendly, timely & exceptional service. Highly recommend!