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Brought the exact car in I wanted, even if was further away. They knew we would be happy with it! Was the color scheme we wanted plus more. Everyone was... very helpful! Ernest was great with helping us along with Mr. Hamilton and Matthew to the end of the sale. Thank you for everyone's help! 10 out of 10!
Purchased my RAV4 last from Bob Richards with no haggling from great sales team. Have had vehicle serviced twice under the 2 year/25000 mile free service.... Service staff were professional, friendly and wait time was minimal. Highly recommend this dealership.
I purchased a new 2017 Toyota 4Runner at this dealership a few days ago. I was able to negotiate the deal over the phone, with a firm out the door number... - and then drive down from Columbia to pick up the car the same day. Our experience was extremely friendly and efficient. We signed paperwork, bought some running boards from Dana in the parts department, and were on our way. Jose, Maria, Matt, and everyone else we dealt with were top notch. Thanks for making the end of a long car search a happy one!
visit bob Richards last with your best deal-- they will beat all others. Bob beat Atlanta, Columbia, and Augusta I also visited other dealers of other... brands and they still came out on top after a lot of research
The staff there is very nice dealing with customers in a decent professional way that reach to state where both company and customers have win win situation
Great job always helpful and courteous . Fixed what needed to be fixed while I was there.gir an appointment the same day I called so it worked out great
1st time there. Matt,Ty the service manager were excellent to deal with. Was nice to have my vehicle tires rotated and oil changed in and out in 45 minutes... and with some of the kindest folks you'll ever meet. I'd recommend anyone to this dealership.
Okay, so my actual car salesman was super nice and helpful. However, I walked in the store letting another salesman know my actual situation. He told me... everything would be okay and I don’t have to worry. Fast forward to AFTER I have signed ALL of the paperwork, the promises that were made to me of course can’t be honored. Which would have been fine, if I didn’t just commit myself to a car. So, basically don’t go in with high expectations and don’t listen to their promises.
Carl is the best service provider because no matter how irate and uncooperative the customer he keeps his cool and is gracious 2 the next customer. I've... been the next customer and observed this!
Friendly staff, great car, watch the finance guys. I realized the next day I that I had been deceived into a subpar deal and they claimed that it couldn’t... be changed. I know that it could have. If you can, use your own financial institution!