Reviews
Don't trust dealerships
It seems as though anytime I go into any Toyota dealership they nickel and dime me for services that are always not covered in the lease. When we took a lease on our car at the dealership we were told maintenance was covered in the lease (or warranty). The car was practically brand new and in less than 2 years the clutch goes out and it's not covered under the warranty or lease. I feel Toyota in general basically lied to get a car sold. They used the standard bait and switch technique (I felt so stupid afterward as my wife was so into buying this car and at the time seemed like a useless argument to have in the middle of the showroom), by initially telling us a stupid monthly amount of money to finance and then lowering that monthly for a lease. Anything to sell the car. Now, we're stuck with this lease because buying the car out at the rates of financing these days is ridiculous. Toyota uses unethical efforts to sell cars. I'm a fool for trusting any car dealership I know.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Alejandro, we are deeply disappointed by your experience at AutoNation Toyota Winter Park. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (407) 680-0783. We hope to hear from you.
Very satisfied with the service all the way from the
Very satisfied with the service all the way from the service rider to the Porter. The service was done real fast and the vehicle was even washed efficiently.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Humberto, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
In spite of very long line waiting for service, my Venza
In spite of very long line waiting for service, my Venza was done in a little over 1 hour. Excellent!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
N�o tiverem nenhum cuidado com meu carro
Realizaram um conserto no meu carro q me custou quase 7.000 d�lares. Me entregaram o carro completamente sujo, pneu vazio e o pior, sem bateria. Qd eu parei o carro ele n�o ligava mais, com toda certeza fizeram uma transmiss�o para me entregar o carro e n�o me disseram nada. Fiquei na rua por isso, muito triste ! E ainda tive um custo de 209.00 para comprar outra bateria. Lament�vel!!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Agnes, we appreciate you taking the time to respond. The staff at AutoNation Toyota Winter Park take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (407) 680-0783 -- we hope to hear from you soon.
Jorge Ortiz was excellent, very detailed and honest at
Jorge Ortiz was excellent, very detailed and honest at the time of recommending any needed service and caring about the well being not only of the customer but of the vehicle itself. Great Service overall!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Joshua was very timely and kept me updated the whole way.
Joshua was very timely and kept me updated the whole way. Also, upon arriving, I was greeted and confirmed for my appointment time right away.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent 5 Star Review
Wonderful all around! Moe was amazing the day I purchased my Toyota and Sasha was amazing my first service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Laura, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Poor customer service
Poor customer service and consideration or care for your time once you purchase the vehicle from them. Beware and be forewarned and try to get service for your vehicle elsewhere.
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (407) 680-0783 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Marcos was very helpful in the process of getting my new
Marcos was very helpful in the process of getting my new car! I am so happy with it!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Service was outstanding and they repaired my vehicle in
Service was outstanding and they repaired my vehicle in the right amount of time. I will be back
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Deepseanut, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
