Jim Ellis Mazda of Marietta

Great service ! The staff is very professional and considerate of customers time. The car comes out clean with all issues addressed. I appreciate the great service

Liked the ability to have a Lyft drop you off and pick up in between services. Everyone was nice and easy to deal with. Front desk lady who coordinated was very kind as well.

I was referred to Jim Ellis Mazda by a friend and was greeted by Mr. Hilton Young, a very pleasant man. He asked me what I was looking for and offered me options based on my wants. He helped me get a great deal on my new 2020 Mazda CX-5. I’m in love with this car, and would recommend not only this dealership, but Mazda as a whole. Keep doin’ what you’re doin’, guys.

The service was outstanding the wait was not long the service guy did wash and vacuum the car the mechanic didn't leave nothing off caps and bolts were tighten

great service, good prices, clean space they are good, I like they also clean my car. Thank forgot summit the survey for the oil change discount for next visit

I made an appointment to have Apple CarPlay installed. I was able to show up at my appointment time and be seen right away. The process was explained to me and I was provided a shuttle home and back once the install was completed.

Heater stopped working. Less than two weeks after buying the car, but that’s immaterial since there’s no warranty. Brought the car in, waited. After testing, was told the heater core needed replaced. And the part would have to be ordered. I asked the service rep how sure he was of that. He talked to the mechanic and relayed along taking temperature readings at the radiator and at the core, behind the glove box. We’ll come back to this. While waiting to see how long it would be to get the core, I googled the repair. Knowing most of the dash comes out, I was not surprised to see online estimates between $500 and $850. I guessed the dealer price would be more like $1000. So I was not prepared for the estimate to be $2200. It’s now Friday evening, and I’m taking my car home. Service rep says he’ll call Mazda Monday morning to see about the part and if it could be cheaper. On the way home, I hit a bump while turning, and suddenly I have heat. I can’t change the temperature, but it works. Get home, google this problem, find a two minute video that shows the control arm has come off the mixing valve. Behind the glove box. So it should have been Real obvious to the mechanic. So a 15 minute fix (I had to walk out to my car). I also found out, this is a known problem for my Mazda, so there’s an updated, stronger, replacement part. It will cost me $22 with shipping, if it ever breaks again. I stopped by on Saturday to let the service rep know not to bother. And to hand him the Mazda bulletin number. He wasn’t in, and Eddie said he’d pass it on. Didn’t ask anything about it. I won’t be back.

I thought the whole experience from the registration process when you first pull in. The customer service. To the upscale sitting area made me feel very comfortable and took my mind off of waiting for my car to be serviced. There were snacks, Coffey, tables, magazines TV everything to make you feel comfortable. I think that that aspect of feeling comfortable and relaxed helps especially when you have to spend money on your car so over all it was a great experience.

Came in for tire noise. Tried to upsell me on unnecessary things. Turned out I just had noisy tires. Please work on customer service skills

I asked that they try to work with me on price they didn’t give me any off the sticker price until I told them I had a Mazda already.