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Bill Kay Honda

(1,735 reviews)
Visit Bill Kay Honda
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2020 consumer dealer award
View 2 awards
2020 consumer dealer award 2019 consumer dealer award
New (815) 401-0832 (815) 401-0832
Used (815) 401-0795 (815) 401-0795
Service (815) 401-0892 (815) 401-0892

Reviews

(1,735 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Kay Honda from DealerRater.

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Bert went out of his way to make sure and find me the...

Bert went out of his way to make sure and find me the vehicle of my dreams! Thank you for all the help and willingness to find me a great vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback with us. Bert and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

I bought my Honda CRV 2 years ago this past June. I have...

I bought my Honda CRV 2 years ago this past June. I have had no problems with the vehicle. I have been satisfied with the routine service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you, Barbara, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Sam Rios does a great job. He makes me feel welcome when...

Sam Rios does a great job. He makes me feel welcome when I bring my vehicles in for service. Sam goes out of his way to give me good advice and helps me find applicable coupons to defray costs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words for Sam in our service department! We look forward to sharing your compliments with him and the rest of our team, and don't hesitate to let us know if we can be of further assistance.

Service was prompt and thorough and I was very pleased...

Service was prompt and thorough and I was very pleased with my tire rotation and oil change. They performed an alignment check and everything was great the car runs beautiful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bill Kay Honda.

Your service department are very professional, courteous...

Your service department are very professional, courteous and friendly. If I have any questions they always know the answer. There was no waiting time and they took care of me quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

It has been a pleasure serving you, Patricia. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bill Kay Honda, we look forward to having you as one of our valued customers for many more years to come!

Bill Kay Honda provides great service. The staff was...

Bill Kay Honda provides great service. The staff was knowledgeable and friendly. He helped me get the best deal and saved me money! I was very satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Lori, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Staff is always friendly and very helpful. If they see...

Staff is always friendly and very helpful. If they see that something needs addressed it’s never an aggressive sales push, the issue is thoroughly explained and decision is yours, nothing else said.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We are very happy to hear Samuel provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Friendly,clean , timely.That’s all I have to say . Will...

Friendly,clean , timely.That’s all I have to say . Will recommend to friends when seeking work on their cars. Have a great day. This was not necessary.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that our service team was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bill Kay Honda!

I’ve been a customer for about 20 years now and from...

I’ve been a customer for about 20 years now and from sales to service, they keep me coming back year after year. 5+ stars

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Great service!! Sam always does a fantastic job every...

Great service!! Sam always does a fantastic job every single time I come to the dealership! I enjoy every trip there because they make it so easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your business and Samuel, Kathleen and our team looks forward to serving you again soon!