Planet Honda

Matt and Dori were great. Thanks for all the help and knowledge we received about the vehicle.

Dori was very helpful in giving me information about the vehicle I purchased. She is a real asset to Planet Honda

Unparalleled service from Lee Payne and his team at Planet. Matt was great to work with and made the process very easy. He was very easy to communicate with and followed through on everything he said that he would do. Will definitely purchase our next Honda from Planet.

Maintenance Minder came on with A14 code which indicates need for timing belt replacement. Made an appointment for 9 AM on Monday morning. Nearest Honda service is 100 miles from me, so got up early and arrived at 8:30. Met service advisor (Kevin) and he said service would be $3,000+. I was shocked but really had little choice. Went to the waiting area and sat to read. 3 hours later, Kevin texted me that they couldn’t get to my Ridgeline, but would provide a loaner. I drove the two hours home. On Wednesday morning I got a text from Kevin that my truck was ready. Made the 2 hour drive to pick up my truck and the bill was $3,200. I tried to pay with my credit card, but Kevin informed me that it would be $80 more for credit. Made the 2 hour drive home. When I pulled in my garage, my wife and I noticed a strong burning odor. I texted Kevin about the problem and suggested that I could return at 11 on Saturday. He responded that was fine and I could return at my convenience. On Saturday, I returned to the Service Department at 10:30. Found Kevin and told him I needed them to find the cause of the burning smell. He had no idea who I was or what I was there for, but I had my paperwork. He looked it over and said he had to talk to the Service Manager. About 15 minutes later, he came back and said they wouldn’t be able to look at it for at least 5 hours. They offered a loaner, but I declined as I had other commitments and needed my truck. When I returned home, the smell was still there (Kevin suggested it was oil burning off). So here I sit having spent 12 hours driving back and forth, $3,200 poorer with a truck we’re afraid to drive. Planet Honda is the worst excuse for a full service dealer.

You might wonder why I'm giving a 5 star review & we didn't buy? We live in Idaho & our dealer had been told the vehicle we wanted was now not available. I searched for one & Planet had it & I asked if it was still in their inventory? Liam Bruno immediately emailed me yes. Then we communicated about the CRV Hybrid and he sent us a quote with a very good price. Later in the afternoon our dealer did say they would have the vehicle in a week. I really thanked Liam for his quick assistance, honest dealing and how he tried to make this happen for us. The salesmanship was no pressure just how can we help you! Thank you Liam Bruno and Planet Honda for trying to help us. I am finding it so full circle that my first car in 1976 was a Honda Civic & now my last I think is a Honda CR-V Hybrid.

Ever time I go in to get a service done it is always done fast and Excellent! The people are So professional and friendly Highly recommend Planet Honda in Golden Honda in Golden

Our experience with this dealership was fine for the first part, but when it came time to sign the documents with Frank Buonacore, we felt extremely uncomfortable. He was very pushy with the protections, and was even trying to get the other members of the family who were present to start leasing other Honda vehicles. I would not return here.

The original price we were quoted and the final price we paid were both relatively “clean.” No significant add-ons of accessories we didn’t want or didn’t need were included in the final price from this dealership. Also, Trava, the salesperson we worked with, was friendly, helpful and information oriented from our first inquiry throughout the purchase of the vehicle. NO pressure.

The sales department was great however every time I have been here (at least 6 different time now) for maintenance it has been awful. They are unorganized, no one ever knows what's going on and no one even talks to you for a half hour when you show up. They don't follow their appointments so what's the point of making one?!?!?! I have worked with different advisors every time and this time I was looking forward to a women advisor her name was Orlena and she started out great but then lost all communication after having my car for 2 days. My car was supposed to be ready on Sat. (took my car in on the prior Wed.) and I didn't receive my inspection like promised or a call back to notify me of the actual cost like promised. I called on Monday and Orlena was not in and they told me to leave a voicemail for her partnered advisor. I finally just went in and spoke to Noah who had my ticket on his desk but literally knew no information about my car or what was done or the cost. I paid almost double what I was told since it should be covered under warranty. Noah told me he couldn't do anything and had no information and to call make in several days when Orlena was back. Their service department is trash. I have had it and am transferring all my services to a different Honda. Jesse Olson was my salesman and was great, very knowledgeable and made sure I knew all the options and features of the accord as well as options for services that Planet Honda provides. He made the buying experience easy and non-stressful. Tyler was also great in my initial interest, and they did not bombard me with emails and calls.

Hondas just improve the quality of your life. I've driven Hondas for over 20 years. Giving up an old Honda is heartbreaking. Now driving a Honda Accord, I love the visibility, durability, and design. My 10 year old Honda got an oil change at Planet Honda in Golden, Co. this week. It's such a clean, friendly atmosphere, so unlike taking a chance at any old garage with possible unhappy mechanics. All in all, service was easy, not stressful, and they did the job well.