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Palmer Dodge Chrysler Jeep RAM

(7,884 reviews)
Visit Palmer Dodge Chrysler Jeep RAM
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–8:00pm 8:00am–2:00pm
Sunday Closed Closed
2023 consumer dealer award
View 2 awards
2023 consumer dealer award 2022 consumer dealer award
New (678) 268-6156 (678) 268-6156
Used (678) 268-6187 (678) 268-6187
Service (888) 508-9708 (888) 508-9708

Reviews

(7,884 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Palmer Dodge Chrysler Jeep RAM from DealerRater.

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Great service!

Great to work with Thomas and Nick. Lined me up with a great Gladiator Rubicon. Start to finish in a reasonable amount of time on a busy day!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your incredible new Gladiator! We know you will love every minute in it. We will make sure this review gets back to Thomas and Nick. Thank you for choosing Palmer Dodge Chrysler Jeep Ram!

Great Service as Usual

I've using the services of Palmer Dodge since 2014, always happy with their service and friendly customer support. The waiting area is always clean and they offer shuttle home if your vehicle service takes extended time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are so grateful for your feedback! Thank you for trusting our team here at Palmer Dodge Chrysler Jeep Ram to take amazing care of your vehicle!

Great service by Neil Feingerg

The people at Palmer are great. Neil Feingerg went above and beyond to get my recall done in a timely manner. I didn't give 5 stars because of the condition of the waiting area - it really needs a refresh and some additional amenities.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking a few moments to let us know how we are doing. We appreciate the feedback and will definitely take your suggestions into consideration. Please do not hesitate to reach out if we can ever be of further assistance!

Head gasket

Had to have a head gasket replaced after 18,000 miles. Dealership stepped up and helped me remedy the situation. Very pleased with the outcome. Keep up the good work

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for giving us such high marks. We are constantly hard at work to deliver the best possible experience, and appreciate this feedback!

Great experience

Service included warranty service as well as non-warranty service. They serviced the vehicle and delivered it on time and per what they quoted me. Great team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for giving us your valuable feedback. It's great to know that our customers are loving their experience here. Please do recommend us to your friends and family!

Helpful

Dawn definitely made an effort to help me know what to expect for the length of time it would take to perform the services needed and gave me good advice on coming in on a Saturday. It took less time than I expected which was nice so that I wasn't out of a vehicle for an extended amount of time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Everyone here loves to hear from customers like you! Thanks for giving us a chance, and for leaving such wonderful feedback!

Repair of Jeep Wrangler soft-top.

I had damaged my Jeep Wrangler soft-top by inadvertently entering a garage with the top down. First, Dawn was able to schedule me to bring my vehicle in for a visual inspection and free estimate for repair. Second, the technician, Rebwar, took the time to explain exactly which parts would need to be replaced and how he would go about testing to make sure it was properly functioning. Overall, I was very pleased with the quality and timeliness of the repair that was done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for giving us your valuable feedback. It's great to know that our customers are loving their experience here. Please reach out if we can ever be of further assistance!

Great Service

I have both a Ram 2500 truck and a Rubicon jeep which were both recently serviced a your Service Center. I want to thank WINSTON for such great customer service. I feel he went well beyond what was required to make sure we were taken care of! I will recommend this service center and Winston to all my friends and family. Thanks again for such a great service! Richard D

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review, we truly appreciate it when our customers take the time to leave a note about us! We are glad you experienced our world-class service, and hope to see you again!

Good service and communication

This dealership I purchased my 2015 Wrangler new from them and use them for all my factory service (except oil change and tire rotations). Although it seems small and hectic each time I have gone in for service, that is made up by efficiency and good communication. They have always solved my Wrangler issues without further follow-up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're really happy to hear about your experiences with our service team! Thank you for trusting us to take amazing care of your Wrangler. We hope to continue working with you for the years to come!

Great Car Buying Experience

I went to the dealership looking to purchase a Jeep Wrangler. My Sales Rep was Thomas Jackson and he was extremely knowledgeable about Jeep products. He spent the time to show me how everything works. I will definitely do business with this dealership agin.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We’re so happy your visit went so smoothly. Would you mind sharing with your friends? We’d love to continue providing great service to amazing customers like you.