CarMax Roswell

Not happy with mpg and headlights or battery and I feel price($14,998)is more for Nissan Rogue (2020)

Outstanding service, great people to work with and good follow up. They had a lot of cars to pick from and went out of their way to address the one concern I had.

I was a little nervous about using CarMax because we had a bad experience with Carvana on a previous car but CarMax was great! So easy and I love the car. No high pressure and plenty of time to test drive the car and look it over thoroughly.

Overall I was very pleased with the purchase of my 370Z. It was already reserved but I was notified that that deal fell through and if I was interested they would deliver it to a location closer to my house for me to look at. ( It would be delivered from south Atlanta to North Atlanta). I test drove the car, and was told I had 10 days to have it checked out. I took it to a local Nissan dealership and found that several of the recommended services had not been done, and 2 of the services were in immediate need. I discussed this with the CarMax service department and they took care of those services for me at their cost. This is the 2nd car I have purchased from CarMax and would purchase from them again. Communication was via text and phone calls, but when I finally showed up at the dealership, I was greeted quickly and all paperwork was complete within 1 hour. Excellent rating for the Roswell CarMax people.

Professional, efficient, relaxed environment. No pressure or negotiation. This is the 5th car I’ve purchased from CarMax and will continue.

Eddie was a great salesperson and John helped a ton as well. Great experience The delivery from Florida and the location of the title took a month. They did refund the shipping price at least but it took forever

I was surprised this was where I found the car I wanted. They were 100% committed to helping me find the car I wanted. The after sale service has been excellent.

The most unpleasant experience I have had purchasing a car. For a company who prides themselves on customer service delivery excellence and stands behind their products, they suck. I had a 2017 Kia Cadenza shipped from Lithia Springs to the Roswell location because it was closer. The car arrived and I completed the test drive. It wasn't until I made it home and noticed that a button on the steering wheel was broken. This prompted me to look deeper into my purchase only to learn that the door handle had a complete hole in it. The security button was missing. As if this was not enough, the sunroof was not working properly. They were excellent on advising me to bring the car back and it would be at no charge to me. A 3-day repair turned into 7 days. After being advised that the wrong door handle was ordered and then tell me that the car had to be taken to the body shop to be painted. I am pretty understanding with delays but when I am told a date and time, I expect the product then or communication that the time frame has changed. I should not be doing all the calling. As if this was not enough, I called early in the week with concerns of not having received my hard plates. I was told they had been issued by DMV. To give it a few days. Needless to say, today if Saturday and I still have not received them. My current plates expire tomorrow. Had I been advised of the same information today when I called earlier, I could have gotten my own plates and not worried about going out of town to celebrate my mother. The worst car buying and customer service I have experience in life. To top it off, I cannot get the manager to return a call. He stated he will make things right with the car repairs by offering oil changes at no cost to me. I have now called twice and left message with the business office. Carmax, remember it is the service after the sell that makes all the difference.

The car was delivered to my dealership in Columbus, Georgia, and they apparently found more problems with it. 10 days later, I’m still waiting to see the car. How can that be?

The car I bought is a" Lemon" too many problems to list. Manager of location has refused to speak with me on how to resolve this "Lemon"purchase. Would not ever do business at this location again!!