Reviews
I cant say enough wonderful things about Damone Newton
I cant say enough wonderful things about Damone Newton and Matt Kaissieh. Their expertise and customer service were amazing! Damone went above and beyond to explain the car in detail, make sure that I felt comfortable and not pressured and made the transaction smooth and timely. I always DREAD going to a car dealership as a woman but I felt respected and appreciated. All parties associated with this transaction at this dealership were respectful and helpful. I am so thankful that I drove the 1.5 hours to this specific dealership. I hope this review helps others to make the same great decision!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Rebecca, thank you SO much for your kind review. We're so happy to read that you had such a good experience with our team. Congratulations on your new vehicle, and please do not hesitate to reach out if you need anything at all!
Wendell is an Excellent salesman.
Wendell is an Excellent salesman. He works hard to get good deals for his clients.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your review, we very much appreciate you and your patronage! Please let us know if you need anything in the future, we're always here to help!
Gabriel Palma always delivers exceptional service!
Gabriel Palma always delivers exceptional service! He makes every visit enjoyable and leaves us feeling assured with our decisions. Thank you, Gabriel, for everything!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great experience.
Great experience. Elizabeth is a jewel. Very knowledgeable about the vehicle I purchased. Walked me through the features. She was also very accommodating to my schedule. Kept great communication and got me in and out of the dealership in under 45 minutes. Wonderful experience and highly recommended.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your review, we very much appreciate you and your patronage! Please let us know if you need anything in the future, we're always here to help!
Purchasing my first new car from Jennifer Townsend was an
Purchasing my first new car from Jennifer Townsend was an amazing experience. From the moment I walked in, she made me feel comfortable and welcomed. What stood out the most was that I never felt pressured at any point during the process—she was genuinely focused on helping me find the right car that fit my needs and budget. Jennifer was patient, knowledgeable, and answered all of my questions thoroughly, making the entire experience smooth and enjoyable. Her professionalism and friendly attitude made a lasting impression, and I’m truly grateful to have had such a positive first-time car-buying experience with her.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Rayne, thank you so much for your review. We appreciate you and your patronage. We're happy to read that Jennifer provided you with such great service. Please let us know if there's anything we can do for you in the future, have a good day!
Jennifer was incredible to work with!
Jennifer was incredible to work with! She made buying my new car very enjoyable and without any pressure. Plus she has gone above and beyond with some post purchase assistance, communication, and keeps to her word! She definitely cares and will take care of you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your review. We appreciate you and your patronage. Please let us know if there's anything we can do for you in the future, have a good day!
AWESOME CUSTOMER SERVICE!
AWESOME CUSTOMER SERVICE!! ELIZABETH MADE THE PROCESS SMOOTH AND EASY!! IT WAS TRULY A PLEASURE! WOULD RECOMMEND TO ANYONE.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your review. We appreciate you and your patronage. Please let us know if there's anything we can do for you in the future, have a good day!
Dealer sold us what appears to be lemon-aide.
Dealer sold us what appears to be lemon-aide. Said they performed an inspection on the GMC Acadia we purchased no more than 3 months ago. If so, it was a very bad one. Transmission needs to be replaced (fluid in it as well). Brakes and shoes need replacing. Engine mounts need replacing. And needs an alignment. Brakes and alignment I'll chalk up to use (although 3 months is kind of soon). Luckily, we had insight to purchase extended warranty. Transmission and engine work SHOULD BE covered (we'll see). Only reason they get the extra star was salesperson was very nice... and even if it isn't a mom & pop used car lot, wait till the weekday and still get your own inspection!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Mr. Brown, we're of course sorry to hear that you're having trouble but glad to hear you've purchased a warranty. Due to the age of the vehicle, this was sold as an 'as-is' vehicle, we don't do the same 167 point inspection that we do on our CPO vehicles (per your paperwork). We did not note any kind of transmission issues when we test drove the vehicle and we did disclose that the brakes were at 6MM when you purchased the vehicle, which are more than half-life and very safe to drive on. Again, we're sorry to hear of the issues. We hope you have a good day!
I have enjoyed a 20 plus years association with Roswell
I have enjoyed a 20 plus years association with Roswell Infiniti and they are first class! Jennifer Townsend was wonderful to work with. She went above and beyond to help me with my latest car purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your review, we very much appreciate you and your patronage! Please let us know if you need anything in the future, we're always here to help!
We had the pleasure of working with Jennifer Townsend,
We had the pleasure of working with Jennifer Townsend, she was great and was able to get us a good deal for our trade-in and also get us to a payment We were comfortable with. She was not pushy and gave us time to make a decision which came out to be a car that we absolutely love. Would highly recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you again for taking the time to let us know how we did. We appreciate your feedback and of course your business. We hope you have a great day!
