Reviews
Overpriced, very high fees ($800 doc fee, 200 ETR),
Overpriced, very high fees ($800 doc fee, 200 ETR), dealer add-ons (reject as much as you can). I looked at one of QX80, did not buy because it was overpriced (that location has its costs). People were nice, responsive, typical dealership mambo jumbo - we are family, we take care of you and so on. At the end of the day clients pay (inflated pricing) for that fancy office and whatever luxe experience they provide. One price policy (again, inflated pseudo market based pricing) will not let them change the list price (on used cars) but they will work a bit with you on your trade-in. I think the score could be strong 3.5 out of 10.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Hi John, We're happy to see that Wendell and Jennifer did such a great job, thank you so much for the 5 star reviews for both of them. Thank you for your feedback regarding our pricing, we'll certainly escalate that for you! Regards, Roswell INFINITI
The purchasing of my G37 was nice and easy.
The purchasing of my G37 was nice and easy. Dominic was polite, knowledgeable and a pleasure to work with. I will be taking the car there for all maintenance and will keep this dealership in mind when I purchase another car in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Larry, thank you; we appreciate your feedback! We're so happy you were able to connect with Dominic. We hope you're enjoying your G37, please feel free to reach out if you need anything at all!
I have been going to Roswell Infiniti for over 8 years
I have been going to Roswell Infiniti for over 8 years with my 2008 FX35. Best service hands down. Had to say goodbye to my FX35 today and purchased Equinox. I want to thank Erica in Service, Anthony in Sales and Matt in Finance for their amazing customer service treating me like family. I will never go anywhere else to purchase my vehicles or have them serviced. If you are looking for any type of car and want the best deal and service around, please go see them! Roswell Infiniti for Life ❤️
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your review, we very much appreciate you and your patronage! We're happy to read that you've had such a good experience with us. We truly do appreciate your loyalty. Please let us know if you need anything in the future, we're always here to help!
Jennifer is the true embodiment of customer service.
Jennifer is the true embodiment of customer service. Everyone at the dealership was very friendly and helpful. It was without question the easiest car by an experience we have ever had.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your review, we very much appreciate you and your patronage! Please let us know if you need anything in the future, we're always here to help!
Very pleasant environment.
Very pleasant environment. Everyone that we interacted with was friendly and helpful. We didn’t feel rushed in making our decision to purchase a Q60 Infiniti. Best experience in purchasing a car that we have had.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you again for taking the time to let us know how we did. We very much appreciate your business and hope you have a great day!
Customer service was out of this world.
Customer service was out of this world. Jennifer was an amazing sales person. Liked them!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your review, we very much appreciate you and your patronage! Please let us know if you need anything in the future, we're always here to help!
The follow up is very disappointing and lack luster,
The follow up is very disappointing and lack luster, please don't br fooled by previous reviews. Customer service should be any companies best attribute. No customer wants to be left in the wind after you've ran there credit it's unacceptable
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Will, we regret to hear that you had a negative experience with us. In speaking with the sales associate you were working with, it sounds as though there was some miscommunication regarding the down payment, and when you both had planned to speak next. Again, our apologies for any inconvenience, and we'll certainly work to do better. Thank you!
Found sales, service, and financing associates to be
Found sales, service, and financing associates to be friendly, honest, knowledgeable, efficient, and customer-focused.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your review. We appreciate you and your patronage. Please let us know if there's anything we can do for you in the future, have a good day!
Very disappointed with how I was treated at this
Very disappointed with how I was treated at this dealership. I made an appointment early in the day of arrival to look at a few of the vehicles they had in stock. When I arrived it was like I never called. I was shuffled around to 3 different sales people, all of which said they had someone else that showed up after me. Finally I just said, you know what, I'm out. Apparently I wasn't dressed a certain way, or maybe because I'm a woman, but obviously they didn't take me very seriously. I came in pre-qualified and with cash. Now, I'm not sure I want to do business with a dealership that doesn't appreciate my business. Shame on you Roswell Infiniti.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Emellis25, we regret to hear that you had a negative experience with us. We apologize, we are going to find out exactly what happened so this type of situation can be avoided in the future. Thank you, Roswell INFINITI
What an awesome experience from start to finish.
What an awesome experience from start to finish. I purchased an Infiniti from out of state. I communicated with Kristen througout the process, and when I arrived I dealt with Wendell. They immediately made me feel like family, and I felt good about my purchase the moment I stepped into the dealership. Everyone was friendly, and I was excited about traveling to this dearlership to make this purchase. I wish I was local, I would definitely use them again and again. What a great purchasing explerience from start to finish.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your review, we very much appreciate you and your patronage! We're so glad that you were able to connect with Kristen and Wendell, and that they provided you with such a great experience. Congratulations on your new vehicle, and please let us know if you need anything in the future, we're always here to help!
