Reviews
Service Recommendation
I moved my service to Capital a number of years ago and was fortunate enough to start working with Cliff Pilsen and really enjoy working with him!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Scott, I would like to thank you for your loyalty to our dealership. Secondly, we appreciate it very much for taking the time to write this review. Our team's service excellence is always consistent and I'm glad that your experience with Cliff supports that. We aim to turn every person that visits us into a repeat customer. Please continue to visit us whenever you have questions, and we'll continue to provide great service! Also, check out our Facebook and Twitter for exclusive deals. Cordially, Elwyn Bridges - General Manager
My Experience at Capitol Cadillac
My experience was excellent!!! I arrived somewhat early and certainly expected to wait, but was spoken to and taken care of immediately. My service advisor was Pamela Butler, who extended friendliness, courtesy, and expertise. Within about fifteen minutes and a minimum of paperwork, I was on my way with a beautiful loaner car. My work was done in a timely manner and my car returned to me a few hours later, all items addressed and taken care of. Please express my thanks to Ms. Pamela and the excellent technicians who serviced my vehicle! Sincerely, Dara Del Valle
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for sharing with us, Dara. We strive to ensure an enjoyable, knowledgeable, and time-efficient experience for everyone that walks through our doors. We are happy to hear that these goals were met during your last visit to see us through Pamela and we hope this gives you cause to return in the future! We look forward to assisting you again soon. Best, Elwyn Bridges - General Manager
Repairs
I have been dealing with Capital Cadillac for years, this experience was the same as always. My Service advisor was Lee, he did a great job. I spoke with his supervisor and said the same. When you have a problem with your car and need to take it to get repairs it is always good to speak to someone who has patience and understands you concerns. I get that when I deal with Capital Cadillac. As we all know when the service is not good there are many complaints and people are reported, I feel Just as people are reported when a job is not well done we need to report jobs that are well done.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience, Paulette! Lee is an incredibly hard-working member of our team who continually makes us proud. We are thankful to hear that you experienced his commitment to customer care and thank you for your kind words. Please keep us in mind for your future auto needs and thank you again for your business! Best, Elwyn Bridges - General Manager
Great, courteous service
Always go out of your way to get me going quickly. Loaner cars are a big help, as I do not have time to wait for service and rentals took forever.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Angela, thanks so much for this wonderful review about your recent service experience. We always enjoy hearing from our customers. I am pleased to hear that our team has consistently been helpful and accommodating during your visit. Our goal is to provide quality customer care, and I am glad to hear that our team has shown you their commitment to this by providing you a loaner car. We hope to work with you again in the future for any of your automotive needs! All the best, Elwyn Bridges - General Manager
Dealing with strange noise in the wheels
I called my advisor, Glen Turner, about a morning noise in the wheels. He asked me to leave the car with him overnight. He provided me with a courtesy XTS. The next day he called to say it had been completed and it was delivered to me when I arrived to pick it up..
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
William, thank you for taking the time to write this wonderful review of our service department. I am extremely pleased that Glen was able to locate and repair the noise problem on your wheels in an efficient and professional manner. Thank you for your loyalty to us here at Capital Cadillac and we look forward to your continued business! Warm regards, Elwyn Bridges - General Manager
Sales Experience
Our experience with Robert Pusatere was excellent. He was gracious in his welcome and quickly perceived our level of knowledge and interest and spoke directly to our needs. This was not typical of other dealership visits.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
George, thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Robert was able to satisfy that. Don't hesitate if you have any further questions or needs. Also, be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Respectfully, Elwyn Bridges - General Manager
the new facility stood out as a perminent location
this visit like all others gives me a chance to visit old friends and see the new c T S
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your feedback, Frederick. It is our goal as a team to ensure quality customer care as well as friendly and professional service. Please come see us anytime for any of your automotive needs! All the best, Elwyn Bridges - General Manager
Great service
Our brief wait was very comfortable and pleasant. Car was clean and running very smoothly when we picked it up. The free service was nice also.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joanne, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was both comfortable and pleasant. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Kind regards, Elwyn Bridges - General Manager
Cooperation between Sales and Service with Buyer
Engine warning light, after being repaired previously, occurred again. Brad Aull, sales rep. and Cliff Pilson, service advisor, arranged for a loaner vehicle, kept my car for several days after repair to ascertain if second repair fixed the problem and then delivered my car to my residence, Hiawassee, GA. Cooperation internally and with me was superb. Problem fixed!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your kind words, Margaret. We are glad that we could get your car fixed up and back in good running order. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Kind regards, Elwyn Bridges - General Manager
easy, efficient, pleasant visit
just routine maintenance. pleasant place to wait, near the new cars so I could browse, ask questions about the erv. good wifi. that's all I need.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kenneth, thank you for taking the time to write this marvelous review. It is good to hear that we were able to provide you with a great service experience during your vehicle's routine maintenance! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Kind regards, Elwyn Bridges - General Manager