Gwinnett Place Ford

The service advisor I worked with was excellent. Good communication and service, competent and professional. Highly recommended.

The customer service I received from the service advisor is ok. Whoever is fixing my car is terrible. I took my car back last week and they didn’t fix the tire sensor light. The link they gave me to approve didn’t give me the option. Even though I told the advisor on the phone to take care of this it wasn’t completed. Second, I picked my car and the oil change light came on even though one was just completed. Third, the keyless entry numbers are lit now. I had a bad experience prior to this only a few weeks prior due to an electrical failure. I left ford without anyone telling me what was wrong. I called the next week got someone from the 800 number they took my message and no one returned my call. I made one more appointment to get all this fixed and will never come back to this dealer.

Ricardo went above and beyond! He kept me constantly updated on my Raptor. He even helped me get my medicine from my truck (that I forgot in there) just moments before closing. He kept me updated on parts ordered and he was precise with his expected timing of service. I look forward to returning to Gwinnet Ford. Gwinnet has a true asset in their hard working, respectful, employee Ricardo. He cared for my vehicle as if it was his own.

All I want to say is Thank you to Gwinnett Place Ford, and Thank you Corey.

The pick up/drop off service is THE best thing to happen to Ford service! Maria M. & Cameron H. Provided excellent customer service to me today. My service advisor was Xavier, I would have appreciated a call to go over my multi point inspection or at least the multi point list of everything that was inspected and the result that you usually provide. Overall I am still happy with the service I received today. In closing I'm not sure if it's Ford or MPP but the idea to not change the oil when using synthetic oil until 7,000 mi is not a good idea. I totally understand that I can pay for it myself but if I've already paid for an extended warranty with maintenance why should I have to pay for it again and why should I have to wait until 7,000 mi instead of 5,000 miles to save Ford or MPP money 👀 Keep up the good work Gwinnett place Ford.

Scheduled an appointment but upon arrival the salesman wasn't there and after finding another sales associate to assist, took almost 15min of looking to find ttcqr which was advertised with features it didn't actually have, and salesman video that specifically commented on how clean it was with no blemishes turned out to be fraudulent as it smelled strongly of smoke, had clearly been in an accident and very noticable chips, s ratchets and dents. We took for test drive and ran out of gas less than 1/4 mile from the dealership. Only positive was the second sales associate who was knowledgeable and professional

Very timely and pleasant. Ricardo was super nice and explained everything. Will definitely be going here in the future.

Cedric in service makes the dealer look good. I would recommend this dealership to anyone with a Ford for service or to make a purchase.

Ricardo was a very professional guy. He was in touch with me all time while my truck was in service. he explained me all details about my truck

Excelente service and extremely knowledgeable about the situation of my car and how to fixed