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Cutter GMC

(61 reviews)
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 8:30am–9:00pm 7:00am–5:00pm
Tuesday 8:30am–9:00pm 7:00am–5:00pm
Wednesday 8:30am–9:00pm 7:00am–5:00pm
Thursday 8:30am–9:00pm 7:00am–5:00pm
Friday 8:30am–9:00pm 7:00am–5:00pm
Saturday 8:30am–9:00pm Closed
Sunday 9:00am–6:00pm Closed

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Reviews

(61 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cutter GMC from DealerRater.

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Great customer service. Staff is awesome down to service manager and service advisors. Great job cutter gmc

Great customer service. Staff is awesome down to service manager and service advisors. Great job cutter gmc

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Cutter Buick GMC Waipahu team did an excellent job repairing my GMC Acadia—professional, efficient, friendly service I truly appreciate!”

Cutter Buick GMC Waipahu team did an excellent job repairing my GMC Acadia—professional, efficient, friendly service I truly appreciate!”

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Mana (sales advisor) went above and beyond when getting me in my 2025 GMC , from being there from the moment I walked in to the moment I drove off the lot. Very communicative & pushed for the best deal! Appreciate all your hard work, mahalo!

Mana (sales advisor) went above and beyond when getting me in my 2025 GMC , from being there from the moment I walked in to the moment I drove off the lot. Very communicative & pushed for the best deal! Appreciate all your hard work, mahalo!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mana (sales advisor) went above and beyond when getting me in my 2025 GMC , from being there from the moment I walked in to the moment I drove off the lot. Very communicative & pushed for the best deal! Appreciate all your hard work, mahalo!

Mana (sales advisor) went above and beyond when getting me in my 2025 GMC , from being there from the moment I walked in to the moment I drove off the lot. Very communicative & pushed for the best deal! Appreciate all your hard work, mahalo!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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I recently made the switch from being a loyal Nissan fan for 18 years to purchasing a GMC Canyon AT4X from Cutter Buick GMC, and I couldn't be happier with my experience. Initially, I was set on custom ordering a GMC Canyon Denali, but when I saw the AT4X pop up just days before my lease on my Nissan Frontier Pro4X was set to expire, I knew I had to check it out. Johnny, my sales consultant, was fantastic—he guided me through the test drive, showcasing the truck's impressive off-road capabilities and luxurious interior. Although the price was higher than I anticipated, Johnny's enthusiasm and expertise convinced me it was worth it. He even helped me discuss the decision with my wife, making the whole process smooth and enjoyable. I've had the AT4X for over seven months now, and it's due for an oil change. The service department has been incredibly helpful, especially with my orders for OEM parts. The entire team at Cutter Buick GMC, from the internet sales team to the finance manager, has been supportive and attentive. Overall, I highly recommend Cutter Buick GMC for anyone looking to buy a vehicle. Their customer service and dedication made my transition from Nissan to GMC seamless, and I couldn't be happier with my new truck!

I recently made the switch from being a loyal Nissan fan for 18 years to purchasing a GMC Canyon AT4X from Cutter Buick GMC, and I couldn't be happier with my experience. Initially, I was set on custom ordering a GMC Canyon Denali, but when I saw the AT4X pop up just days before my lease on my Nissan Frontier Pro4X was set to expire, I knew I had to check it out. Johnny, my sales consultant, was fantastic—he guided me through the test drive, showcasing the truck's impressive off-road capabilities and luxurious interior. Although the price was higher than I anticipated, Johnny's enthusiasm and expertise convinced me it was worth it. He even helped me discuss the decision with my wife, making the whole process smooth and enjoyable. I've had the AT4X for over seven months now, and it's due for an oil change. The service department has been incredibly helpful, especially with my orders for OEM parts. The entire team at Cutter Buick GMC, from the internet sales team to the finance manager, has been supportive and attentive. Overall, I highly recommend Cutter Buick GMC for anyone looking to buy a vehicle. Their customer service and dedication made my transition from Nissan to GMC seamless, and I couldn't be happier with my new truck!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Professional Team, Jordan and crew treated me like family throught the entire process of buying a new truck.

Professional Team, Jordan and crew treated me like family throught the entire process of buying a new truck.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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I spoke with the bank you guys told me you have to send the money to them but since I signed the papers till now they didn’t receive. So when you guys send the money?

I spoke with the bank you guys told me you have to send the money to them but since I signed the papers till now they didn’t receive. So when you guys send the money?

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Great atmosphere and our sales representatives was outstanding. Anderson got us where we wanted, probably the fastest negotiation I’ve done since owning quite a few cars. In a nutshell we drove off in a 2020 Expedition at the price point we wanted to be, not what the dealership wanted. Which is always a plus as I’m used to just taking a hike with pressure sales. I would love to give it 5* but my only issues was waiting to see financing.

Great atmosphere and our sales representatives was outstanding. Anderson got us where we wanted, probably the fastest negotiation I’ve done since owning quite a few cars. In a nutshell we drove off in a 2020 Expedition at the price point we wanted to be, not what the dealership wanted. Which is always a plus as I’m used to just taking a hike with pressure sales. I would love to give it 5* but my only issues was waiting to see financing.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
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Went into the dealership with low expectations on being able to walk out with a vehicle I could afford. Roy, the salesman and Shane, the GM, were more than patient, accommodating and truly helped me get the truck I wanted. It was hassle free and just a straight up positive vibe from the moment I walked in the door. All in all, the experience led to a purchase and it was all said and done the same evening (within a couple of hours!)

Went into the dealership with low expectations on being able to walk out with a vehicle I could afford. Roy, the salesman and Shane, the GM, were more than patient, accommodating and truly helped me get the truck I wanted. It was hassle free and just a straight up positive vibe from the moment I walked in the door. All in all, the experience led to a purchase and it was all said and done the same evening (within a couple of hours!)

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Aloha Erhrole, thank you for your kind review; we are happy to pass along your comments to the team here at Cutter Buick GMC Waipahu! You really made our day today. Aloha!

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I have been a loyal customers for years. The customer service has always been top notch which is why I keep coming back to work with them. I recently purchased another vehicle at GMC Waipahu this weekend and worked with Johnny S. and Chad K. and they went above and beyond my expectations. Customer service is huge for me and they checked everything off my list and then went beyond that. Johnny is an amazing salesman. He takes his time to explain all the features on the vehicle, He is honest from the start and checked up on me to see how things were going after my purchase which I really appreciated. Chad really worked his magic and got me everything that I wanted and then more. Thank you so much GMC Waipahu for always taking care of my family. You already know that I’ll be back in a few years. AMAZING SERVICE HANDS DOWN!!!!

I have been a loyal customers for years. The customer service has always been top notch which is why I keep coming back to work with them. I recently purchased another vehicle at GMC Waipahu this weekend and worked with Johnny S. and Chad K. and they went above and beyond my expectations. Customer service is huge for me and they checked everything off my list and then went beyond that. Johnny is an amazing salesman. He takes his time to explain all the features on the vehicle, He is honest from the start and checked up on me to see how things were going after my purchase which I really appreciated. Chad really worked his magic and got me everything that I wanted and then more. Thank you so much GMC Waipahu for always taking care of my family. You already know that I’ll be back in a few years. AMAZING SERVICE HANDS DOWN!!!!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Aloha, Mahalo for leaving this detailed feedback about your experience with Cutter Buick GMC Waipahu. We always love to receive great feedback!

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